E-Pay Error Codes

Common E-Pay Error Codes

Code Number

Explanation

Failed Login

If you are using version 8 of Internet Explorer, you must first depress the compatibility icon on the upper-left toolbar to enable E-Pay.

1778: Authorization Declined

Very often if a student/authorized user is using a debit card with a Visa/MasterCard logo, their bank may have a daily dollar amount limit. So if the charge they are paying is $3,000, and the limit on the card is $1,500, the student/parent will get a 1778 code. It can also mean they are over the credit limit, etc. The student/authorized user should call their bank/credit card provider.

1772: Verbal Authorization Required

Students/authorized users who see this code need to call the bank that issues their credit card and advise them of the type and amount of the transaction.

1725: Card Expired

Your credit card may be expired.

Pick up card and contact issuer

There has been an error with your card and you should contact your credit card provider.

For a full list of error codes, click here.