Institute for the Advancement of Health Care Management

Putting Patients First:
Practicing Patient-Centered Care

Tuesday June 24 , 2008
7:30 a.m. - 9:00 a.m.

***Please note the location***
University at Albany
School of Public Health
One University Place
Rensselaer, NY

The cost for this program is $10.

Friends of the Institute attend at no cost.

Patient-centered care has been defined by the Institute of Medicine as “care that is respectful of and responsive to individual patient preferences, needs and values.”  Earlier programs have focused on this topic from the perspective of the medical home, employer driven care and the role of information technology in delivering patient-centered care.  Focusing in on the typical patient experience in primary care settings, as one common health care delivery example, the next appropriate conversation to have revolves around articulating what ‘patient centered care’ actually means to patients with chronic disease and basic preventive/acute care needs.  Engage in dialogue with a primary care practitioner with decades of clinical, managerial, and leadership experience, to discuss what patient-centered care means to individual healthcare professionals and workers, as well as to health care organizations.  How does your organization practice patient-centered care?  Do we know what patients want?  How can we support patient decision making?  What impact does patient-centered care have on quality, safety and improvement, and patients?  What barriers exist for practicing patient-centered care?

Speakers:

Denis Chagnon, MD
Family Practice Physician
Latham Medical Group
Community Care Physicians

Timothy Hoff, PhD
Associate Professor
University at Albany
School of Public Health
program moderator