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Institute for the Advancement of Health Care Management

A Discussion of the Keynote Address by Donald M. Berwick, MD at the 20th Annual Institute for Healthcare Improvement National Forum

Tuesday, May 12, 2009
7:30 a.m. - 9:40 a.m.

The cost for this program is $15.

Friends of the Institute attend at no cost.

With the widespread use of the Model for Improvement, the development of a standardized hospital mortality measure, the worldwide employment of the Breakthrough Series model, and the concept of bundles; the work that IHI has shared with thousands of committed organizations and individuals has changed the health care landscape forever. And yet the healthcare industry continues to experience difficult and stressful times. Scrutiny still prevails over trust. Measurements, goals, numbers, targets, and standards, scorecards: people describe feeling like gerbils on wheels, running fast but getting nowhere.   In his address, Dr. Berwick tells us these times call for a map that marks the way forward.  He describes what’s on the map and invites improvers to join in both a sprint and a marathon toward a future when today’s students will look back with gratitude to those who maintained both the hope and the courage necessary to bring about lasting change.


Norm Dascher, Jr., C.H.E
Executive Vice President
Chief Executive Officer, Patient Care Division
Northeast Health

Kelly O'Connor
M.P.H Student, UAlbany School of Public Health
IHI Open School Program Chapter Leader


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Last update: April 15, 2009


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