FAQ

  1. I need my AVN. Can you give it to me? 
  2. My AVN doesn’t work. 
  3. I’m a BAMA student and I can’t register for my graduate classes. 
  4. I tried registering for a class but the system indicates that the requisites or prerequisites have not been met. 
  5. I am unable to register for my classes. 
  6. I’m trying to add a course but the system claims it doesn’t exist. 
  7. I am unable to register for more than 3 courses. 
  8. My permission number is not working. 
  9. Has my degree been awarded yet? 
  10. Why was my degree denied? 
  11. I have fixed my degree deficiencies. What's next? 
  12. I completed the coursework for my incomplete grade earlier but my instructor did not submit my grade on time to graduate. What should I do? 
  13. I have been cleared for my degree. When will I receive my diploma? 
  14. The address where my diploma was mailed is wrong. What should I do? 
  15. My diploma is incorrect. What can I do? 
  16. I have satisfied my hold. Will I receive my diploma? 
  17. I completed two majors. Why didn’t I receive two diplomas? 
  18. I need to re-order my diploma. What should I do? 
  19. Why isn’t my major listed on my diploma? 
  20. There is a course on my audit that is not covering the right requirement. How can I get it moved? 
  21. My advisor submitted an exception on my behalf but I don’t see it on my audit. 
  22. I transferred in classes from another institution but I do not see them on my audit. 
  23. Why isn’t my course covering a General Education Requirement? 
  24. The anticipated graduation date on my enrollment verification is wrong.  How can I get it changed?
  25. Can I request a copy of my official transcript which lists only my graduate coursework, despite also having completed undergraduate coursework at UAlbany?
  26. What if my question was not addressed here?


 

1. I need my AVN. Can you give it to me?

You must contact your advisor to obtain your AVN. The Registrar’s Office does not issue AVNs.

2. My AVN doesn’t work.

The Registrar’s Office can verify whether your AVN is correct.  You may be using the wrong semester’s AVN (AVNs are specific to each semester).

3. I’m a BAMA student and I can’t register for my graduate classes.

If you are not finished with your undergraduate career, then your graduate classes are registered with the rest of your undergraduate classes. In this case, you should use your undergraduate AVN.   

  • 500 Level - Need permission number
  • 600 Level - Need a letter from all of the following: Department Chair, Advisor, and Instructor
  • 700 Level and above - Not allowed

4. I tried registering for a class but the system indicates that the requisites or prerequisites have not been met.

REQUISITES:  This means that you are not part of the group for which the class is set up.  In this case, you must obtain a permission number to register for the class. 

If you have senior standing and the course is a 100-level course, then you are NOT allowed to register for the course until the first day of classes, unless you receive permission from the Dean’s Office during Advance Registration.  Once Advance Registration is over, you will need to obtain a permission number from your department.

PREREQUISITES: This means that there are certain classes that must be taken prior to or in conjunction with the class for which you are trying to register.   This error is commonplace for transfer students who may have taken the prerequisite courses at another institution.  In this case, you should take a copy of your degree audit (if the prerequisite course is listed on your audit) or a copy of your transcript to the instructor of the course to prove you have completed the prerequisites.  If you have satisfactorily met the prerequisite requirements, the instructor may give you a permission number to register for the course. 

5. I am unable to register for my classes.

Check your MyUAlbany account to ensure that you do not have a hold on your account.  A hold will prevent you from registering for the term.

If the error indicates that consent of instructor is required, you will need to obtain a permission number from that instructor.

6. I’m trying to add a course but the system claims it doesn’t exist.

If the course you are adding has a discussion and lecture component, you must enter the discussion section first, and then add the class number of the lecture section under related components.

If this is NOT the case, contact the Registrar’s Office for assistance.

7. I am unable to register for more than 3 courses.

Some students may be restricted to only 11 credits or less.  If you are an undergraduate, contact the Undergraduate Education Office (LC 30) to see if you have such a restriction.  If you are a graduate student and have been accepted into a part-time graduate program, you will not be able to register for more than 11 credits.  If neither of these scenarios applies, please contact the Registrar’s Office for assistance.   

Any student wishing to register for more than 19 credits must seek approval of the Undergraduate Education Office or the Graduate Studies Office.

8. My permission number is not working.

Make sure that you are entering the permission number correctly.  Permission numbers expire after use, so you cannot reuse a permission number from a previous semester or one that has been used by another student.  Additionally, if you add a class using a permission number, then drop the class, and then later decide you want to add the class again, you must obtain a new permission number from the instructor. 

The Registrar’s Office can verify whether the permission number you have is correct for the course.  If the number is not correct, you must contact the instructor who issued you the permission number for a new one.  The Registrar’s Office does not issue permission numbers.

9. Has my degree been awarded yet?

Check the degree conferral date on the academic calendar.  Degrees will not be awarded before that date for the specific semester.  If it is past the degree conferral date, you can look at your unofficial transcript on MyUAlbany.  If the degree has been awarded, it will appear at the bottom of the transcript. 

10. Why was my degree denied?

Contact the Registrar’s Office via registrar@albany.edu for assistance.

11. I have fixed my degree deficiencies. What's next?

You will need to submit a new degree application for the term in which your requirements were completed.  If you simply needed an exception to complete your degree, you will be able to graduate during the term of your last enrollment.  If you are finishing coursework for an incomplete grade after the degree conferral date, you will need to apply in the term in which you finished the coursework for the incomplete grade.  The paper application is available on the Registrar’s webpage (http://www.albany.edu/registrar/degree-application.php).

12. I completed the coursework for my incomplete grade earlier but my instructor did not submit my grade on time to graduate.  What should I do?

The instructor will need to write a letter indicating the course requirements were completed before the degree conferral date of the term in which you are trying to graduate.  If the instructor has not submitted the grade change form yet, he/she will need to indicate this on the grade change form and alert us to review your record for degree clearance again.

13. I have been cleared for my degree. When will I receive my diploma?

You should receive your diploma approximately 2-3 weeks after your degree is awarded.

14. The address where my diploma was mailed is wrong.  What should I do?

Please contact us via e-mail at registrar@albany.edu and one of our staff will respond.

15. My diploma is incorrect.  What can I do?

Please e-mail registrar@albany.edu  and indicate what exactly is wrong.  One of our staff will research and respond.  This is for issues such as incorrect degree type, incorrect name, missing Latin Honors, etc.  This is not for incorrect addresses (see question above).

16. I have satisfied my hold. Will I receive my diploma?

Contact the Registrar’s Office.  Make sure to check and update (if necessary) your name and address in MyUAlbany immediately.

17. I completed two majors. Why didn’t I receive two diplomas?

Only one diploma is issued regardless of the amount of majors and minors that are declared.  In order to receive another diploma you would have to be admitted as a Second Bachelor’s degree student and complete another set of degree requirements (30+ credits).

18. I need to re-order my diploma. What should I do?

You may re-order your diploma here.  Diploma re-orders are $25.

19. Why isn’t my major listed on my diploma?

The diploma lists degree type and, if applicable, Latin Honors.  Graduate students cannot receive Latin Honors (only undergraduate students).

20. There is a course on my audit that is not covering the right requirement.  How can I get it moved?

If the course is in your major, your advisor needs to submit a DARS Exception Form to the Registrar’s Office.  If the course is in your minor, then you need to go to the department which sponsors the minor and ask for a DARS Exception Form to be submitted to the Registrar’s Office.  If it is a General Education Requirement, see question 23 below. 

21. My advisor submitted an exception on my behalf but I don’t see it on my audit.

Check with your advisor to ensure that he/she sent the exception form to our office.  If they have, contact the Registrar’s Office for assistance.

22. I transferred in classes from another institution but I do not see them on my audit.

Contact the institution sending the transcript to ensure it was mailed to us. If it was and a reasonable delivery time has elapsed, contact the Registrar’s Office.  It is possible that we have not received your transcript from your previous institution, so courses will not have been posted to your audit.

23. Why isn’t my course covering a General Education Requirement?

The Office of Undergraduate Education fields all questions related to General Education Requirements.  They are located in LC 30.

24. The anticipated graduation date on my enrollment verification is wrong.  How can I get it changed?

You can complete a Request to Change Anticipated Graduation Date form. Your request will be completed within five business days of receipt of your request. Changes made to the National Student Clearinghouse (NSC) Enrollment Verification are not permanent and will default back to the anticipated graduation date calculated by our Integrated Administrative Systems database after regularly scheduled reports have been submitted to the NSC.

25. Can I request a copy of my official transcript which lists only my graduate coursework, despite also having completed undergraduate coursework at UAlbany?

No. The University at Albany adheres to the guidelines established by the American Association of Collegiate Registrars and Admissions Officers (AACRAO), which state that the official academic transcript should reflect all courses, grades and degrees obtained from the University at Albany at the undergraduate and graduate level, if applicable. Therefore, you cannot order a transcript which only shows coursework completed at the graduate level if you've earned undergraduate credit at UAlbany (or vice versa).

26. What if my question is not addressed here?

Please contact us via: registrar@albany.edu.

Some questions may be better answered by other University offices: