University at Albany

Excellence in Support Service

Each year, the University at Albany honors special members of its community with Excellence Awards denoting exceptional contributions to the life of the campus. Three staff members received this tribute in 2009 for Excellence in Support Service.

Suzanne Peplowski, Payroll

Ms. Suzanne Peplowski has worked as a Calculations Clerk in the University's payroll office for 30 years, but her service to her colleagues, customers and the University as a whole is broader than this title implies. Ms. Peplowski routinely goes beyond expectations for her position to learn information in complex new areas. Her colleagues and customers rely on her advice and insight on payroll issues, drawing especially on her extraordinary expertise in such varied areas as HR rules and policies, retroactive pay changes, reimbursements for health insurance and pensions, Union Labor benefits, reconciliations of audit reports, tax rules on withholding and exemptions, and tax treaties with foreign countries. She regularly fields complex financial questions from anxious customers with aplomb and a smile, returning answers promptly and accurately–and earning high praise and gratitude in the process. Colleagues, customers and supervisors value her ability to listen, understand a question no matter how indirect, and provide an answer that makes sense to all involved. Outside the parameters of her position, Ms. Peplowski serves the University and her community with extensive volunteerism. She is appreciated by her colleagues, friends and neighbors as a person who can be depended upon in difficult circumstances. Ms. Peplowski's willingness to take time to show kindness to customers and neighbors make the University and our community a better place. We honor these important qualities in presenting the 2009 President's Award for Excellence in Support Service to Ms. Suzanne Peplowski.

Excellence in Support Service

    Rebecca Salinas
Julie Deden
Suzanne Peplowski
Rebecca Salinas
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