University at Albany

Excellence in Support Service

Each year, the University at Albany honors special members of its community with Excellence Awards denoting exceptional contributions to the life of the campus. Three staff members received this tribute in 2009 for Excellence in Support Service.

Julie Deden, Registrar

Since her initial appointment in 2003, Ms. Julie Deden has been an eager learner, a hard worker, a cheerful colleague, and an excellent, customer-oriented member of the enrollment management team in the Registrar's Office. She interacts with visitors on the telephone and in person, projecting a caring and positive attitude to all who contact the office and providing excellent assistance. She is particularly valued for her ability to sense when it may be appropriate to make exceptions to standard procedures and refer students to those authorized to exercise discretion. Ms. Deden is responsible for all official student folders, including the files for currently enrolled undergraduate and graduate students; those in storage in the sub-basement for students not currently in attendance; and those from before 1987 — in total more than 110,000 folders! She adds new documents, keeps folders up–to–date and retrieves them for customers needing them. Ms. Deden supervises several work-study students, developing an extraordinary rapport with each student. Even after students leave the University, many keep in touch with her. Her sense of humor and upbeat personality make Ms. Deden a major contributor to staff morale. She is the first to volunteer — filling in for absences, helping in other functions during periods of peak demand, and taking on new tasks. As a result, she has become a resource for every support staff function in the Registrar's Office. We take great pride in presenting the 2009 President's Award for Excellence in Support Service to Ms. Julie Deden.

Excellence in Support Service

    Rebecca Salinas
Julie Deden
Suzanne Peplowski
Rebecca Salinas
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Students participate in more than 200 student clubs and honor societies, and enjoy a busy calendar of campus events.