University at Albany

Excellence in Support Service

Each year, the University at Albany honors special members of its community with Excellence Awards denoting exceptional contributions to the life of the campus. Three staff members received this tribute in 2007 for Excellence in Support Service.

Barbara RitterMatthew Van DeusenMaintenance, Downtown Campus

Matthew Van Deusen has served as a maintenance worker on the University's downtown campus since 2002. His many responsibilities include the maintenance of lighting in all offices and public areas, maintaining filters in fan and air-conditioning units (more than 300 on the downtown campus), repairing minor electrical problems and window shades, and a broad range of general maintenance services. He is widely known and admired for being technically sound and proficient at what he does. He performs his duties superbly, and has a wonderful positive attitude and enthusiasm. His standards are high, combining excellent customer service along with good sense, experience, and skill. Whatever needs to be done, he finds the best way to do it. Van Deusen anticipates problems and champions preventive maintenance. He cares very deeply about the University and the people who work on the downtown campus. One of the many testimonials in his nomination dossier concluded: "Matt is so thoughtful about responding to our needs that we feel like we are getting special service – except that we know everyone on the downtown campus gets that same special treatment."

Excellence in Support Service

Mary Campney Barbara Ritter Matthew Van Deusen

Barbara Ritter
Matthew Van

Maintenance, Downtown Campus

Students participate in more than 200 student clubs and honor societies, and enjoy a busy calendar of campus events.