University at Albany
 

Excellence in Support Service

Each year, the University at Albany honors special members of its community with Excellence Awards denoting exceptional contributions to the life of the campus. Four staff members received this tribute in 2005 for Excellence in Support Service.



Jayne SilverJayne SilverUndergraduate Admissions

Jayne Silver began her career at the University in 1998, as office manager in Undergraduate Admissions. Silver is very often the first person prospective parents and students speak with when applying to UAlbany. She handles hundreds of phone calls every week, greets walk-in visitors, answers a wide variety of questions, and coordinates responses and schedules to ensure prospective students and their families have the information they need in a timely fashion. Assistant Vice President for Academic Affairs Sheila Mahan wrote, "Ms. Silver is a true unsung hero of the University ... a person who plays a key staff role in providing an extraordinarily high degree of service to prospective students and their families. In performing her job with exceptional skill and commitment, Silver makes a major contribution to the University at Albany's goals to recruit and enroll high-achieving students."

Despite the demands of her position, Silver's supervisors and constituents note her ability to stay focused and responsive to the myriad of applicants she speaks with each day. Robert Andrea, director of Undergraduate Admissions, wrote, "Jayne has a very stressful position ... Under Jayne's care, I feel confident that any person calling our office will be received politely, effectively, and efficiently."

Rick Tastor, associate director of Financial Aid, writes, "She is absolutely terrific ... There is something about working with her that is reinvigorating. Jayne's positive interpersonal skills, her graciousness, and her willingness to help everybody are downright contagious. She even learned to access the financial aid system so that she can provide basic information to callers rather than requiring them to seek information from two different offices."



Excellence in Support Service

Aran Mull Kathleen Rose Karen Silinksky Jayne Silver
Aran Mull
University
Police
Department
Kathleen Rose
Sociology
Karen
Silinksky

Criminal
Justice
Jayne Silver
Undergraduate
Admissions
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