in Support Services— 2005
The excellence in Support Services
Award recognizes staff members’ extraordinary
achievements and contributions in support of the
University’s academic and research aims, and its
overall sense of community.
Lieutenant Aran Mull began his career at the
University at Albany in 1995, as
a patrol officer for UPD. He quickly distinguished
himself by becoming involved with major
community outreach programs, such as developing
and implementing the Rape Aggression
Defense self-defense program and A Few Good Men,
a date rape prevention program aimed at
fraternity groups. In each case, Mull not only
developed the training, but also delivered it.
also delivered various safety training sessions
to wide segments of the University community— incoming
freshmen, international students, members of
student government, and University faculty and
staff. His training expertise was also well used
in his own department, as he
developed and implemented firearms and self-defense
spray training programs for University
Mull's expertise and initiative extend well
beyond training and field work. He has been
absolutely instrumental in developing UPD's Incident Tracking System — a
database which allows police officers to enter reports electronically, and
converts the initial
report to meet reporting requirements for New York State. The Incident Tracking
eliminated the necessity for data entry of police officers' handwritten reports
into two separate
Mull is also responsible for security, special
events, and all UPD expenditures associated with
the New York Giants' Summer Training Camp, a
large and difficult undertaking which Mull
performs with his usual diligence.
Doug Kern, deputy chief of police for UPD, notes: "... Mr. Mull is a
for positive and innovative change in the University Police Department and
in the greater
University community. He doesn't meet standards of excellence. He sets them."
Kathleen Rose is responsible for faculty support,
supervising work-study students, managing
department files, assisting with faculty searches,
working with the graduate director and assistant
to the chair in support of the graduate program,
and acting as a liaison between the sociology
department and the University.
Rose's supervisors and constituents noted her
ability to interact effectively with students,
faculty, other University departments, and representatives
from outside professional
organizations. Department Chair Russell Ward wrote: "The first thing I
think of ... is how much
assistance Cathy provides to others as they transition into new roles and responsibilities.
large department with a great variety of issues, Cathy is a source of institutional
especially regarding various policies and procedures of office routine, as
well as the relations
between the office staff and faculty and students."
Professors Steven Messner and Glenna Spitze,
previous chairs of the department, wrote: "The
hiring of Cathy Rose has proven to be a godsend
for the department." Faculty
members and program directors note that Rose
is able to work independently and
with accuracy, thus easing their administrative workload.
Rose's nomination for this award is also supported
by the graduate students of the sociology
department, the assistant chair, and employees she supervises, all of whom
concur that Rose is
conscientious and understands their academic or professional needs. Her
initiative to learn new
tasks and take on new projects serves as an example of life-long learning.
Karen Silinksky has worked in the dean's office
of the School of Criminal Justice since 1996.
Several supervisors note that Silinsky takes
major responsibility for contact with students,
including orientation of new graduate students,
management of student records, and generally
serving as a liaison between students and the
dean's office. She is also a primary contact
other external groups, such as alumni, and state
and local agencies. Dean Julie Horney wrote
about her: "She is our most consistent contact
with alumni ... The warm relationships she has
developed are a wonderful help in our efforts
to foster a sense of connection to the school.
regularly interacts with our contacts in state
and local agencies, and they know they can work
with Karen to get our joint goals accomplished."
Silinsky's constituents and co-workers note
that she is constantly balancing demands,
sometimes under considerable pressure, yet always maintains an upbeat attitude.
at her duties as secretary to the dean, but also finds time to provide service
to other faculty
members and staff by assisting in preparing book manuscripts, maintaining the
serving as a contact with the assistant provost, scheduling classroom changes
defenses, and serving as a main point of contact
for all renovation and maintenance issues in the school.
Silinsky also edits the school's monthly newsletter.
Distinguished Professor David Bayley
wrote, "Karen produces and edits the newsletter of the school. This
is not a simple editorial
task. She suggests features and sections, hounds people to get copy to her,
gets the text to the
printer ... and organizes distribution inside and outside the school."
Jayne Silver began her career at the University in 1998, as office manager in
Admissions. Silver is very often the first person prospective parents and students
when applying to UAlbany. She handles hundreds of phone calls every week, greets
visitors, answers a wide variety of questions, and coordinates responses and
schedules to ensure
prospective students and their families have the information they need in a timely
Assistant Vice President for Academic Affairs Sheila Mahan wrote, "Ms. Silver
is a true unsung
hero of the University ... a person who plays a key staff role in providing an
degree of service to prospective students and their families. In performing her
exceptional skill and commitment, Silver makes a major contribution to the University
Albany's goals to recruit and enroll high-achieving students."
Despite the demands of her position, Silver's
supervisors and constituents note her ability
stay focused and responsive to the myriad of applicants she speaks with each
day. Robert Andrea,
director of Undergraduate Admissions, wrote, "Jayne has a very stressful
position ... Under
Jayne's care, I feel confident that any person calling our office will be received
effectively, and efficiently."
Rick Tastor, associate director of Financial
Aid, writes, "She is absolutely
terrific ... There is
something about working with her that is reinvigorating. Jayne's positive
her graciousness, and her willingness to help everybody are downright contagious.
learned to access the financial aid system so that she can provide basic
information to callers
rather than requiring them to seek information from two different offices."