University at Albany

Excellence in Support Service

Each year, the University at Albany honors special members of its community with Excellence Awards denoting exceptional contributions to the life of the campus. Three staff members received this tribute in 2003 for Excellence in Support Service.

Kathy PlunkettKathy PlunkettCenter for Excellence in Teaching & Learning

Kathy Plunkett wears many hats as secretary in the Center for Excellence in Teaching & Learning. Despite several changes in the program’s leadership, as well as the department’s move from the main Library building to new facilities in the Science Library, Plunkett has continued to be a steadying influence and a master of multi-tasking.

Recruited as a traditional secretary, Plunkett’s job description has grown by leaps and bounds over the last several years. She not only acts as a receptionist whose duties include answering phones; welcoming visitors; managing the director’s schedule; working on reports, budgeting, and paper work; she also serves as the facilities manager. She is responsible for a variety of services, including the scheduling and associated equipment management tasks for electronic classrooms and seminar rooms.

Plunkett’s job description includes serving as the office manager, facilities manager, budget manager, supervisor of work-study students, and support secretary for the staff of five professionals.

Even-tempered and quietly efficient, Plunkett enters into new challenges without hesitation. She plays a key role in producing CETL material for publication, and she has become a diligent proofreader for the office newsletter, Focus on Teaching.

Plunkett is also heavily involved in extracurricular activities. She edited Women’s Connection, a campus newsletter for the women’s community, and she played a critical role in the background support for Take Our Daughters and Sons to Work Day. Plunkett became the fiscal manager for Initiatives For Women, an all-volunteer organization that supports the educational and professional goals of campus women. By all accounts, she is an exemplary University employee who helps her department run smoothly.

Excellence in Support Service

Kathy Plunkett Pamela Laverty Walter Wunsch

Center for
Excellence in
Teaching &

Institute of
Walter Wunsch
Physical Plant

Students participate in more than 200 student clubs and honor societies, and enjoy a busy calendar of campus events.