University at Albany

Excellence in Support Service

Each year, the University at Albany honors special members of its community with Excellence Awards denoting exceptional contributions to the life of the campus. Three staff members received this tribute in 2002 for Excellence in Support Service.

Judy ColemanJudy ColemanParking Management

Since she started working at the University in 1975, Judy Coleman has taken it upon herself to become an expert on various computer systems; it is in this role that she has become an invaluable member of the Office of Parking Management. The keyboard specialist and data systems coordinator is responsible for her department’s automated ticketing system and serves as a customer service representative. Coleman also maintains a database of lost or stolen permits and scofflaw vehicles, provides input to management on new policies and procedures, generates special reports from various data systems in the office, and supervises mass mailing operations.

Coleman provides staff support to the Parking Appeals Board and serves as a sexual harassment officer for her department. As the primary person responsible for the automated hand-held ticketing systems, she mastered the task of interfacing from that system to the office’s data programs. She works closely with representatives of University Business Systems to identify and solve problems associated with the current system while the office awaits conversion to PeopleSoft.

“Coleman is one of the most exceptional and valuable employees to her office and to this campus,” noted the individual who nominated her for this award. “The enthusiasm, caring, and concern that she displays each day are attributes that each one of us should emulate.” Coleman has an excellent demeanor when dealing with the public and has been praised for her extensive knowledge of policies and procedures. Her colleagues see her as a role model, and she is adept at diffusing potentially difficult situations at the front desk.

Excellence in Support Service

Judy Coleman Nancy Dame Eleanor J. Leggieri

Nancy Dame
Physical Plant
Eleanor J.


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