Contact: Karl Luntta or Heidi Weber (518) 437-4980
ALBANY, N.Y. (June 11, 2003) -- A new publication
by the University at Albany’s Center for Technology in Government
provides a framework for helping government agency managers
reduce the risks and maximize the benefits of information
Making Smart IT Choices: Understanding
Value and Risk in Government IT Investments provides public
sector managers with practical methods to gather and assess
information they need to build a sound business case for an IT investment.
“One of the most difficult decisions government
managers must make in today’s e-government environment is
how to invest
effectively in technology that will
actually help program and policy initiatives succeed,” said center Director
Sharon Dawes. “By focusing on both value and risks, Making Smart IT Choices can help
government agencies make the best use of scarce taxpayer dollars.”
Smart IT Choices is based on CTG’s tested methodology for
making well-informed decisions about the use, development
and design of effective government information
systems. The guidebook provides practical methods for assessing goals,
stakeholders, processes, capabilities and costs for government
IT initiatives. The first
installment, the methodology, can be downloaded from the CTG Web site at
www.ctg.albany.edu. The next installment, a collection of analytical tools,
will be available on
the site by the end of the summer.
“Last year, the Federal Government’s
director of e-government called on agencies to submit business
cases for their IT projects. Smart IT provides
that can help such managers develop sound arguments for why their projects
deserve financial and political support,” Dawes said.
Making Smart IT
Choices reflects two critical principles revealed repeatedly
through ten years of government partnership projects at CTG. A primary
principle is that any IT effort needs to focus on the business or service
of the organization, rather than on the technology itself. Second,
in order to
be successful, IT users must identify all of the various stakeholders
understand and account for their needs, resources and capabilities.
publication combines information-gathering strategies with
a business case design framework that CTG produced initially
for the U.S. Department
Taken together, the guidebook provides an all around resource for
leaders who are embarking on new e-government (IT) projects.
Making Smart IT
part of a series of CTG resources designed to support the use of
information and information
technology in government. All these resources are available at www.ctg.albany.edu/publications/.
Center for Technology in Government is an applied research
center devoted to improving government and public services
management, and technology innovation. The Center, located at the
University at Albany,
to develop well-informed information strategies that foster innovation
and enhance the quality and coordination of public services.