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Students and Faculty
If you are having trouble gaining access to MyUAlbany because of:
- problems with your NetID, PIN Number, Albany ID, or Password
- technical difficulties due to:
- understanding your ID numbers
Students
If you would like registration, permission numbers help, click here.
Faculty/Staff
Additional assistance for faculty/staff using MyUAlbany and IAS.
Problems with Your NetID, PIN Number, Albany ID, or Password
Your NetID Use the Password Set/Reset to get your Net ID. After you set your password your Net ID will be displayed.
If you still have trouble, contact the ITS HelpDesk at (518) 442-3700 or submit an online help request.
Your PIN Your PIN is either four-digits (students prior to June 2003) or six-digits (new students, certain continuing students, and all faculty/staff). Remember to use the full four- or six-digits, including any leading zeros.
If you have forgotten your pin, contact the ITS HelpDesk at (518) 442-3700 or submit an online help request.
Your Albany ID If you don't know your Albany ID, log on to , click on "My Personal Portfolio" under "My Demographic Information".
If you still have trouble, contact the ITS HelpDesk at (518) 442-3700 or submit an online help request.
Your Password If you don't have one or have forgotten yours, or want to set a new password, you can create or change it using:
If you still have trouble, contact the ITS HelpDesk at (518) 442-3700 or submit an online help request.
Your Browser Does Not Display Some Pages Correctly
Note that the underlying software for MyUAlbany works best with Internet Explorer. The system should function properly with these browsers:
- Microsoft Internet Explorer 6 on Windows 98, NT, 2000 and XP.
- Microsoft Internet Explorer 5 and 5.5 on Windows 9x, NT, and 2000.
- Microsoft Internet Explorer 5 on Mac OS 7.5 and above
- Netscape Navigator 6.1 on Windows 9x, NT and 2000
- Netscape Communicator 4.7 on Windows 9x, NT and 2000.
- Netscape Communicator 4.72 on Linux, MacOS 7.6.1 and above and Unix.
- Additional browsers may also be compatible.
- System performs most reliably with Internet Explorer.
You Are Getting Error Messages Due to Technical Difficulties
The system won't come up. "Application server is not available"
Note that MyUAlbany is generally available from 6am to 2:30am. Outside those hours, the system may be unavailable.
"Unable to locate the server"
Occasionally MyUAlbany may be taken off-line for scheduled maintenance or may be temporarily out-of-service. Try again.
Additional Problems
If you are using a current browser, the system is up, and you are still experiencing technical problems:Contact the ITS HelpDesk at (518) 442-3700 or submit an online help request.
Registration, Permission Numbers Help Here
The system won't accept your registration
Remember that you can only enroll on specific dates and times. Log on to MyUAlbany and check "When can I enroll?" and/or review the appropriate Academic Calendar for scheduled enrollment dates.Remember that undergraduates need permission of the Dean of Undergraduates Studies to register for more than 19 credits.
Registration may be blocked because of holds. Log on to MyUAlbany check "My Holds". If you have any holds, go to the office that placed the hold to resolve the problem.
You don't have an AVN or you have problems with a course selection
See your academic advisor.
The course selection you want is closed
Contact the department offering the course.
In order to enter a permission number for a course:
- You must first add the course through the Add/Enroll webpage.
- Once you receive the "Errors Found" page, instead of clicking on the link for "Errors Found," click on the link of the actual course name, eg. "AHis101".
- Once that webpage loads there will be a place to enter the permission number. Enter the number and submit the page; you will then be brought back to the previous webpage with the "Errors Found" link.
- You will need to click "Submit" once more and then you should see a "Successful" message in place of "Errors Found".
For questions about, or trouble with, your registration status or eligibility to register
Contact the Registrar's office (518)442-5540.For more information about the steps associated with enrolling for classes, review the MyUAlbany Student Guide & Frequently Asked Questions.
