How do I get to Test Scoring Services?
The Test Scoring Customer Service Counter is located next to room CS-7 in the basement of the Academic Podium between the Arts and Sciences and Fine Arts buildings.What are the Test Scoring Customer Service Counter hours?
The Test Scoring Customer Service Counter is open 8:00 a.m. to 5:00 p.m. Mon. – Fri. A drop box is available for after hours exam drop off from 5 p.m. to 10 p.m. Mon. – Fri.How does the Drop Box work?
The Drop Box is located next to the Customer Service window and may be used to drop off exams and surveys when the Customer Service window is closed (access to drop box is available from 5 p.m. to 10 p.m. Mon. – Fri.). The box is secure and may be accessed with your Sunycard. Exams or surveys should be placed in the provided envelopes along with the completed request form. Please be sure to include contact information in the event that we have questions regarding your request.
NOTE: If you have any problems accessing the Drop Box, contact Test Scoring Services at 442-3715 (8 a.m. 5 p.m) or email operations@uamail.albany.edu (please use Test Scoring in the Subject Heading).Are any of the test scoring forms available online?
Currently, the Exam Request Form is available online at www.albany.edu/its Select "Test Scoring" in the "Forms" drop-down list box. On the Test Scoring page, click on "Test Scoring Services Request Form". Edit and Survey request forms may be obtained forms bin located in the hallway next to the Test Scoring Customer Service Counter..How long does it take to process an exam?
In most cases an exam is processed in 48 hours or less. (The clock is stopped for weekends and holidays.)How will I know when the exam is scored and ready for pick-up?
You will be notified by phone and/or email when your exam is ready.What form of ID is required when picking up exams?
Any current photo ID is acceptable. The name of the person picking up exams MUST appear on the Exam Request Form.What is the Class number? Where do I find it?
The Class number uniquely identifies a class section. The Class number can be found in the Schedule of Classes, which is published by the Registrar's Office. It can be accessed online at http://www.albany.edu/registrar/If I teach multiple sections, can I combine them for test scoring purposes? Which Class number should I use?
Yes, you can combine sections as long as you do it consistently throughout the semester. Although each section will have its own Class number, you must choose only one number to use. The decision on which number to use is up to you, but please be sure to use that same number each time you submit an exam.If I teach multiple sections, what happens when students from one section take an exam with another section?
If the student's exam paper is submitted and scored with the other section, their name will then appear in the roster for that section as well as in their assigned section.How long do you keep course information and files that you send via email?
The files are kept online until the end of the semester.How long are exam papers kept?
We ask that exam papers be retrieved within two weeks of scoring. Instructors will be notified via email, at the end of each semester, if test papers are left uncollected. Exams not picked up within two weeks of that notification will be returned to the instructor's departmental office. Note: University policy on exam retention directs instructors to retain final exam papers for one semester. Please refer to the Undergraduate Academics Regulations web page for clarification and additional information: http://www.albany.edu/undergraduate_bulletin/regulations.htmlWhat if I have a question not covered in FAQ?
For questions not answered here, contact Test Scoring Services at: 442-3715 (8 a.m. - 5 p.m.)
or email operations@uamail.albany.edu (please use Test Scoring in the Subject Heading).How may I provide Test Scoring Services with feedback or suggestions?
Fill out our "Comments and Suggestions" form, available at the Test Scoring Service Counter.
