Help and Support

Description

ITS provides assistance to students, faculty and staff for many campus IT services. To get help, submit a Service Desk Request Form, visit one of our service points, or call (518) 442-4000.You can also search our askIT Knowledge Base to find answers to FAQs and instructions for using campus IT resources.

Resources

• Submit a Service Desk Request
  • Current Undergrad or Grad Student
  • Current Faculty/Staff
  • Other affiliation
• askIT Knowledge Base
• Training and Workshops
• Contact Information for ITS Service Desk

Audience

• Students
• Faculty
• Staff
• Emeriti
• Alumni

Service Availability

Service Center	Mon - Thurs	Friday	Location
Blackboard Faculty Support	9:00am - 5:00pm	9:00am - 5:00pm	LC-27
Classroom Technology Support - Uptown	7:30am - 7:30pm	7:30am - 4:30pm	LC-27
Classroom Technology Support - Downtown	8:00am - 8:00pm	8:00am - 4:30pm	HU-02
IAS Desk	8:00am - 4:00pm	8:00am - 4:00pm	LC-27
ITS Help Desk	8:30am - 5:00pm	8:30am - 5:00pm	LC-27
PC Service Center	8:00am - 4:00pm	8:00am - 4:00pm	LC-SB27
Research IT	8:30am - 5:00pm	8:30am - 5:00pm	FAB-01
Residential Internet (ResNet)	24/7	24/7	N/A
Telecommunications Service Center	8:30am - 5:00pm	8:30am - 5:00pm	MSC-209
Test Scanning Services	8:00am - 4:00pm	8:00am - 4:00pm	CS-7

Pricing Information

There is no charge for this service