Help and Support


ITS provides assistance to students, faculty and staff for many campus IT services. To get help, submit a Service Desk Request Form, visit one of our service points, or call (518) 442-4000.You can also search our askIT Knowledge Base to find answers to FAQs and instructions for using campus IT resources.



  • Students
  • Faculty
  • Staff
  • Emeriti
  • Alumni

Service Availability

Service Center Mon - Thurs Friday Location
Blackboard Faculty Support 9:00am - 5:00pm 9:00am - 5:00pm LC-27
Classroom Technology Support - Uptown 7:30am - 7:30pm 7:30am - 4:30pm LC-27
Classroom Technology Support - Downtown 8:00am - 8:00pm 8:00am - 4:30pm HU-02
IAS Desk 8:00am - 4:00pm 8:00am - 4:00pm LC-27
ITS Help Desk 8:30am - 5:00pm 8:30am - 5:00pm LC-27
PC Service Center 8:00am - 4:00pm 8:00am - 4:00pm LC-SB27
Research IT 8:30am - 5:00pm 8:30am - 5:00pm FAB-01
Residential Internet (ResNet) 24/7 24/7 N/A
Telecommunications Service Center 8:30am - 5:00pm 8:30am - 5:00pm MSC-209
Test Scanning Services 8:00am - 4:00pm 8:00am - 4:00pm CS-7

Pricing Information

There is no charge for this service