If you completed the Password Set/Reset process to create your MyUAlbany password and obtain your NetID, then read the following information. You may find the solution to your login problem is an adjustment to your browser settings.

• MyUAlbany is a secure website accessed using your NetID and MyUAlbany password.
• Your web browser must have cookies enabled to successfully login to MyUAlbany.
• The language setting in your browser must be set to English.
• Check your date, time and time zone settings to make sure that they are correct. 

If after adjusting the browser settings you are still unable to login, it is possible that you have an active firewall on your computer or the network you are using to access the Internet.

• At a work location, your company's network security may block your access to MyUAlbany. Contact the network administrator at your company for assistance.
• At home, a personal firewall or security program installed on the computer may block your access to MyUAlbany (i.e. AOL Security Center, Norton Internet Security, McAfee Security Center, Black Ice, Zone Alarm).
  

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