Thursday, January 22, 2004, MyUAlbany Outage

Notice to University Faculty and Staff

Yesterday morning the University at Albany began experiencing serious performance problems with our Integrated Administrative System (IAS) which services all student records and registration activities. The problem has been isolated and extensive efforts are underway to remedy the problem and to restore service as soon as possible. This is a system-wide problem that affects access by all users of the system - including students and faculty using the MyUAlbany portal and administrative users accessing IAS.

AS OF 12:30 P.M. THURSDAY, STUDENTS MAY LOGIN TO MYUALBANY. FUNCTIONALITY WILL BE LIMITED TO ENROLLMENT ACTIVITIES INCLUDING DROP/ADD, VIEWING SCHEDULES, AND ADDING AVNS. FACULTY ARE ASKED NOT TO LOGIN.

NOTE FOR IAS USERS: Access to MyUAlbany was provided for students at 12:30 pm today. Service has been intermittent as the web servers are unstable. They are being monitored continuously to keep them up and running. The plan right now is to keep the system up to allow as many transactions as possible to be completed today.

For the time being, IAS access (for administrative users) has been disabled, to permit all system resources to be used for student registration.

Because yesterday was the first day of classes, this loss of service produces a broad impact and we are asking all University faculty and offices to remain as flexible as possible in responding to student needs. The following accommodations have been made:

Late Registration fee: Late registration fee and late payment fee charges will NOT be assessed for registration activity through January 23, 2004. Beginning on January 24, 2004, appropriate late fees will be in effect.

Students' schedules: As of 12:30 P.M. Thursday, students should be able to get their course schedules through MyUAlbany.

Permission numbers: Faculty members who have permission numbers for enrollment in their courses can continue to give them out to students. Faculty who still need permission numbers for their classes are asked to keep a list of the students interested in their course so that permission numbers can be distributed fairly as soon as the system returns.

AVNs: Advisors needing AVNs can contact the Registrar (at 2-5540 option 3) or Advisement Services Center (at 2-3963) for students who were admitted before the weekend back-up. (Students will not be able to register until the system returns). No AVNs will be available for students admitted or readmitted after the weekend until the system returns. Advisors of new students are asked to keep track of students they advise and to contact them with AVNs as soon as the system returns.

We will communicate updates to students via the University's web page and email. Thanks to all members of the University community for your patience and flexibility.

We are sorry for any inconvenience this may cause.