Information Technology Services: Email Services

Configuring Outlook 2000 for IMAP Access to Mail

Troubleshooting

In order for the Outlook mail client to work in conjunction with the new mail server, you must select a protocol to use.  If you choose to use IMAP protocol, you will need to take the following steps to configure Outlook:

  1. Determine whether Outlook is using Internet Only or Corporate or Workgroup E-mail Service.

    1. From the Tools menu, select Options.

    2. Click on the Mail Services tab. 

    3. Click on the Reconfigure Mail Support… button.   The next step you take is dependent upon the E-mail Service Outlook is currently set up to use:

    4. If Corporate or Workgroup is set as the E-mail Service, change this setting to Internet Only and click on the Next button. 

      1. Click on the Yes button to implement the change and restart Outlook

      2. After Outlook completely shuts down, start Outlook again.

    5. If Internet Only is selected as the E-mail Service, click on the Cancel button.

  2. From the Tools menu, select Accounts.

  3. Click on the Mail tab.

  4. Click on the Add button, and select Mail from the pop-up menu.

  5. The Internet Connection Wizard will guide you through the Account set-up process. Enter the information requested according to the information below.

Note: If an option is not mentioned in the proceeding steps, then the default selection is acceptable. Each dialog box screen name precedes the steps needed to complete to the configuration process for that particular screen. After each screen is complete click on Next. When all screens are complete, click on Finish.

Your Name

Display Name: <enter a display name>

Internet E-mail Address

E-mail Address: <enter your e-mail address>. Your e-mail address will include your unix id. (e.g. myunixid@albany.edu).

E-mail Server Names

My incoming mail server is a ? server: Select IMAP.

Incoming mail (POP3, IMAP or HTTP) server: imap.albany.edu

Outgoing mail (SMTP) server: smtp.albany.edu

Note: If you are using your own Internet Service Provider, you will need to contact them for your Outgoing mail server name.

Internet Mail Logon

Account name: <enter your unix user id>

Password: <enter your unix password>

Connecting to the Internet

Which method do you want to use to connect to the Internet? 

Select Connect using my phone line, if you are using a modem to gain Internet access.  Select Connect using my local area network (LAN), if you are using a Network Interface Card (NIC) to gain Internet access.  Select I will establish my Internet connection manually, if you wish to use create your account at a later time.

Congratulations or Location Information

You will either be presented with a Congratulations dialog box or a Location Information dialog box, depending upon what you selected in the preceding Connecting to the Internet dialog box.  If you selected Connect using my phone line, you will be prompted to provide additional information in a Location Information dialog box.*  If you selected Connect using my local area network (LAN) or I will establish my Internet connection manually, you will be presented with a Congratulations dialog box.

Once you provide all information required by Outlook, click on the Finish button within the Congratulations dialog box to finish the IMAP account setup process.

Note:  The information required by Outlook concerns dialing and your modem.  This information is specific to your pc and location and is unknown to the University at Albany.  Please contact your telephone company or pc manufacturer if you are unsure of the information you are required to enter.

When you have completed the account creation process, you will return to the Internet Accounts dialog box. If you have an old account, which will no longer be used, highlight that account name, and click on the Remove button. Click on the Close button to save your changes.

Your new account will appear in your folder list.  You have now successfully configured Outlook to access mail from the mail server.

Troubleshooting

If you cannot see your IMAP folders in Outlook, try the following steps.  Keep in mind that these steps relate to IMAP ONLY.

  1. Select “Tools” | “Accounts” from the Outlook Express menu.

  2. Click on the “Mail” tab within the Internet Accounts dialog box.

  3. Highlight your University at Albany IMAP account, and click on the “Properties” button.

  4. Within the Account Properties dialog box, click on the “IMAP” tab.

  5. Under the “Folders” section, type inbox. (include the period at the end!) for the “Root Folder Path” entry.  (Leave “Check for new messages in all folders” checked).*

  6. Click on the “OK” button to save these changes and exit the Account Properties dialog box.

  7. Click on the “Close” button to close the Internet Accounts dialog box.

All folders should then be displayed.

*Note:  If there are two sent mail folders in your folder list, one at the same level as the INBOX in the folder list, and one within a Mail subdirectory of the INBOX, sent mail will be stored within the sent mail folder at the SAME level as the INBOX.  If you wish to store your sent mail in the same folder your old sent mail was in, you should indicate inbox.Mail. for the “Root Folder Path.”  This entry will cause your sent mail to be stored in the sent mail folder within the Mail subdirectory.


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