Directory of Customer Service Centers
Audio Visual Services and Technology Classrooms (LC-15) 442-3647 FAQs about Smart Classrooms
Reserve AV equipment, obtain assistance with the equipment installed in
the Registrar scheduled technology classroomsData Center Support Services (CS-7) 442-3715 Test Scoring Information
Test Scoring service, tape library and other data center servicesDesktop/Computer Support for University owned equipment Contact your Technology Coordinator
Technology Coordinators are the first point of contact for employees needing
assistance with their computing equipmentFaculty Technology Resources (LC-10) 442-4288 FAQs about faculty support for BLS
Assistance for faculty using instructonal technology and Blackboard CE6HelpDesk Services (LC-27) 442-3700 FAQs about IT Services
Assistance for students & employees using ITS-provided services such as
- account requests, email services (WebMail/Exchange), password set/reset
- MyUAlbany/IAS, Blackboard, Information Commons, WiUAlbanyPC Service Center (LC SB27) Repair Request Form
Repair service for University owned computersResearch IT (FAB-01) 442-3440 http://www.albany.edu/its/rit_group.htm
Assistance for grant-seeking and funded researchersResidential Student Help for phone, internet & cable TV 442-4588 IT Resource Guide for Students
Telecommunications Service Center (MSC-209) 437-3800 TSC Request Forms
Assistance for faculty/staff using the University's network and phone systemView Service Center Hours of Operation Scheduled Maintenance
