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Frequently Asked Questions

What do I do if I get sick?

If it is a life-threatening emergency, you should go to the emergency room at a hospital. If it is not an emergency, you should go to the Student Health Center. If they cannot treat you there, they will give you a referral to an outside doctor. The phone number for the University Health Center is 442-5454.

What happens if I don’t go to the University Health Center and it is not an emergency?

You will have to pay $100 of your own money for each injury or illness you had treated without a referral from the Student Health Center.

Where can I go for prescriptions if the University Health Center Pharmacy is closed?

You can have your prescription filled at any pharmacy. However, many pharmacies will ask you to pay for your prescription in advance. If that happens, you will have to fill out a claim form. Claim forms can be downloaded online, at www.hthstudents.com or you can pick them up from the Office of International Education.

Where can I go for medical treatment if I am unable to visit the University Health Center?

You can go to any doctor, anywhere. If you go for medical treatment and it is not an emergency, you will have to pay the $100 deductible. If the University Health Center is closed, and it is not an emergency, you should wait to be seen at the University Health Center when it opens. If it is a medical emergency, you can visit any medical facility.

What do I do if I don’t have my insurance card but I need medical treatment?

You can either stop by the Office of International Education (Science Library G-40) and pick up your insurance card, have the doctor’s office call the insurance company (HTH Worldwide Insurance Services) Toll Free at 1-866-510-8780, or have the doctor’s office contact the International Health Insurance Office at (518) 591-8185.

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Contact Information

International Student & Scholar Services

Science Library G-40
University at Albany
1400 Washington Avenue
Albany, NY 12222 U.S.A.

Office Hours:

Summer Hours (May 18 -- Aug 24)
8:00 AM to 4:00 PM EST
Monday through Friday

Email: isss@albany.edu
Phone 518-591-8189
Fax: 518-591-8171