{UTF-8}
Effect of workload on quality(
	[(0,0)-(2,2)],(0,1.2),(0.2,1.2),(0.4,1.17),(0.6,1.12),(0.8,1.06),(1,1),(1.2,0.873563\
		),(1.4,0.712644),(1.6,0.482759),(1.8,0.3),(2,0.15))
	~	
	~		|

Contacts=
	New contacts from advertising+New contacts from word of mouth
	~	contacts/Month
	~		|

Requests per contact=
	Effect of quality on requests*Effect of delivery delay on requests*Effect of mkt saturation on requests\
		*Effect of price on requests
	~	transactions/contact
	~		|

Eff of workload on productivity= WITH LOOKUP (
	Workload ratio,
		([(0,0)-(2,2)],(0,0),(0.2,0.2),(0.4,0.4),(0.6,0.6),(0.8,0.8),(1,1),(1.2,1.06),(1.4,\
		1),(1.6,0.8),(1.8,0.7),(2,0.65)))
	~	dmnl
	~		|

********************************************************
	.Staff
********************************************************~
	|

Fraction experienced=
	Experienced staff/Total staff
	~	
	~		|

Effect of experience on productivity= WITH LOOKUP (
	Fraction experienced,
		([(0,0)-(1,1)],(0,0.2),(0.2,0.25),(0.4,0.4),(0.6,0.7),(0.8,0.9),(1,1)))
	~	dmnl
	~		|

Quit rate=
	Experienced staff*Fraction exp quitting per month
	~	people/Month
	~		|

Experienced staff= INTEG (
	Gaining experience rate-Quit rate,
		7)
	~	people
	~		|

Fraction exp quitting per month= WITH LOOKUP (
	Workload ratio,
		([(0,0)-(2,0.1)],(0,0.005),(0.2,0.0054),(0.4,0.006),(0.6,0.0072),(0.8,0.0086),(1,0.01\
		),(1.2,0.0172414),(1.4,0.0310345),(1.6,0.0505747),(1.8,0.0787356),(2,0.101724)))
	~	1/Month
	~		|

Gaining experience rate=
	New staff/Time to gain experience
	~	people/Month
	~		|

Hiring rate=
	Vacancies/Time to fill vacancy
	~	people/Month
	~		|

New staff= INTEG (
	+Hiring rate-Gaining experience rate,
		0)
	~	people
	~		|

Time to fill vacancy=
	2
	~	Month
	~		|

Time to gain experience=
	6
	~	Month
	~		|

Total staff=
	New staff+Experienced staff
	~	people
	~		|

Vacancies=
	MAX(0,Staff sought-Total staff)
	~	people
	~		|

********************************************************
	.Pricing and Staff Sought
********************************************************~
	|

Extra staff supportable=
	(Fraction of income for salaries*Average income)/Salary
	~	people
	~		|

Average income=
	smooth(Price*Completions,Averaging time for income)
	~	$/Month
	~		|

Averaging time for income=
	2
	~	Month
	~		|

Fraction of income for salaries=
	0.75
	~	dmnl
	~		|

Completions=
	Total staff*Productivity
	~	transactions/Month
	~		|

Backlog of requests= INTEG (
	+Incoming requests-Completions,
		0)
	~	transactions
	~		|

Desired staff=
	Backlog of requests/Normal workload
	~	people
	~		|

Effect of price on requests= WITH LOOKUP (
	Price,
		([(0,0)-(100,1)],(0,1),(10,1),(20,1),(30,1),(40,0.942529),(50,0.833333),(60,0.609195\
		),(70,0.408046),(80,0.195402),(90,0.0689655),(100,0.0172414)))
	~	dmnl
	~		|

Normal workload=
	200
	~	transactions/person
	~		|

Salary=
	2000
	~	$/person/Month
	~		|

Staff sought=
	MIN(Desired staff,Supportable staff)
	~	people
	~		|

State supported positions(
	[(0,0)-(48,40)],(0,7),(6,7),(12,10),(18,10),(24,14),(30,14),(36,14),(42,14),(48,14))
	~	people
	~		|

Supportable staff=
	State supported positions(Time)+Extra staff supportable
	~	people
	~		|

********************************************************
	.Workload
********************************************************~
	|

Quality of work=
	Effect of workload on quality(Workload ratio)
	~	dmnl
	~		|

Service delivery delay=
	Backlog of requests/(Completions+0.001)
	~	Month
	~		|

Incoming requests=
	Contacts*Requests per contact
	~	transactions/Month
	~		|

Productivity=
	Normal productivity*Eff of workload on productivity*Effect of experience on productivity
	~	transactions/(Month*person)
	~		|

Market penetration=
	Average completions per year/New business start ups each year
	~	dmnl
	~		|

New business start ups each year=
	400000
	~	transactions/Month
	~		|

Effect of mkt saturation on requests= WITH LOOKUP (
	Market penetration,
		([(0,0)-(1,1)],(0,1),(0.1,1),(0.2,1),(0.3,0.99),(0.4,0.97),(0.5,0.9),(0.6,0.75),(0.7\
		,0.5),(0.8,0.13),(0.9,0.04),(1,0) ))
	~	dmnl
	~		|

Normal productivity=
	400
	~	transactions/person/Month
	~		|

Effect of delivery delay on requests= WITH LOOKUP (
	Service delivery delay,
		([(0,0)-(4,1)],(0,1),(0.5,1),(1,0.971264),(1.5,0.867816),(2,0.718391),(2.5,0.54023)\
		,(3,0.362069),(3.5,0.241379),(4,0.206897)))
	~	dmnl
	~		|

Average completions per year=
	smooth(Completions*12,6)
	~	transactions/year
	~		|

Effect of quality on requests= WITH LOOKUP (
	Quality of work,
		([(0,0)-(1.2,2)],(0,0),(0.2,0.1),(0.4,0.29),(0.6,0.6),(0.8,0.84),(1,1),(1.2,1.1)))
	~	dmnl
	~		|

New contacts per customer served=
	0.25
	~	contacts/person
	~		|

New contacts from advertising=
	50
	~	contacts/Month
	~		|

New contacts from word of mouth=
	Average completions per year*New contacts per customer served
	~	contacts/Month
	~		|

********************************************************
	.Variable pricing
********************************************************~
	|

chng in price=
	Indicated chng in price*Initiate pricing policy(Time)*"Price (variable)"
	~	$/Month
	~		|

Indicated chng in price= WITH LOOKUP (
	Workload ratio,
		([(0,-1)-(2,1)],(0,-0.310345),(0.2,-0.287356),(0.4,-0.252874),(0.6,-0.195402),(0.8,\
		-0.114943),(1,0),(1.2,0.137931),(1.4,0.287356),(1.6,0.37931),(1.8,0.436782),(2,0.45977\
		)))
	~	$/Month
	~		|

"Price (variable)"= INTEG (
	chng in price,
		Initial Price*Price switch)
	~	$/transaction
	~		|

Price switch=
	0
	~	dmnl
	~	0 gives fixed price.  1 activates variable pricing policy seeking \
		manageable workload.
	|

Initial Price=
	1
	~	$/transaction
	~		|

Initiate pricing policy(
	[(0,0)-(48,2)],(0,0),(6,0),(12,0),(18,1),(24,1),(30,1),(36,1),(42,1),(48,1))
	~	
	~		|

"Price (fixed)"=
	0
	~	$/transaction
	~		|

Price=
	Price switch*"Price (variable)" + (1-Price switch)*"Price (fixed)"
	~	$/transaction
	~		|

Workload ratio=
	(Backlog of requests/Total staff)/Normal workload
	~	dmnl
	~		|

********************************************************
	.Control
********************************************************~
		Simulation Control Paramaters
	|

FINAL TIME  = 48
	~	Month
	~	The final time for the simulation.
	|

INITIAL TIME  = 0
	~	Month
	~	The initial time for the simulation.
	|

SAVEPER  = 
        TIME STEP
	~	Month
	~	The frequency with which output is stored.
	|

TIME STEP  = 0.0625
	~	Month
	~	The time step for the simulation.
	|

\\\---/// Sketch information - do not modify anything except names
V300  Do not put anything below this section - it will be ignored
*Loop structure
$192-192-192,0,Comic Sans MS|18||0-0-0|0-0-0|0-0-255|-1--1--1|-1--1--1|96,96,5,0
10,1,Backlog of requests,1159,446,111,55,3,3,0,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
10,2,Completions,1593,438,78,33,8,131,0,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
1,3,2,1,1,0,45,13,8,0,0,-1--1--1,|20||0-0-0,1|(1401,440)|
10,4,Incoming requests,746,445,58,36,8,3,0,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
1,5,4,1,1,0,43,13,8,0,0,-1--1--1,|20||0-0-0,1|(916,445)|
10,6,Effect of delivery delay on requests,986,278,121,36,8,3,3,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
10,7,Effect of mkt saturation on requests,423,352,93,54,8,3,4,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
10,8,Effect of quality on requests,663,695,112,36,8,3,2,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
10,9,New contacts from word of mouth,822,189,127,36,8,3,1,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
10,10,Productivity,1472,554,77,27,8,131,1,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
1,11,10,2,1,1,43,13,9,0,0,255-0-0,|20||0-0-0,1|(1503,504)|
10,12,Total staff,1162,805,74,18,8,3,1,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
1,13,12,2,1,1,43,13,8,0,0,-1--1--1,|20||0-0-0,1|(1450,741)|
10,14,Effect of experience on productivity,1699,677,140,36,8,3,5,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
1,15,14,10,1,5,43,13,8,0,0,-1--1--1,|20||0-0-0,1|(1595,596)|
10,16,Workload ratio,1154,626,62,36,8,3,1,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
1,17,1,16,1,1,43,13,9,0,0,255-0-0,|20||0-0-0,1|(1155,526)|
1,18,12,16,0,1,45,13,8,0,0,-1--1--1,|20||0-0-0,1|(1159,733)|
10,19,Normal productivity,1741,544,86,36,8,2,16,25,-1,0,0,0,128-128-128,0-0-0,|20|B|128-128-128
1,20,19,10,0,16,0,13,0,0,0,-1--1--1,,1|(1611,548)|
10,21,Average completions per year,1202,82,135,36,8,3,1,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
1,22,21,9,1,1,43,13,9,0,0,255-0-0,|20||0-0-0,1|(947,78)|
1,23,2,21,1,1,43,13,9,0,0,255-0-0,|20||0-0-0,1|(1461,165)|
10,24,Service delivery delay,1279,254,107,36,8,3,3,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
1,25,24,6,1,3,32,13,8,0,0,-1--1--1,|20||0-0-0,1|(1131,232)|
1,26,1,24,1,3,43,13,8,0,0,-1--1--1,|20||0-0-0,1|(1287,346)|
1,27,2,24,1,3,45,13,8,0,0,-1--1--1,|20||0-0-0,1|(1429,288)|
10,28,Normal workload,1753,909,66,36,8,2,16,25,-1,0,0,0,128-128-128,0-0-0,|20|B|128-128-128
1,29,28,16,1,16,0,13,0,0,0,-1--1--1,,1|(1404,828)|
10,30,Quality of work,943,745,68,36,8,3,2,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
1,31,30,8,1,2,32,13,8,0,0,-1--1--1,|20||0-0-0,1|(769,779)|
1,32,16,30,1,2,45,13,8,0,0,-1--1--1,|20||0-0-0,1|(1061,698)|
10,33,Market penetration,701,69,76,36,8,3,4,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
1,34,33,7,1,4,32,13,8,0,0,-1--1--1,|20||0-0-0,1|(455,183)|
1,35,21,33,1,4,43,13,8,0,0,-1--1--1,|20||0-0-0,1|(933,25)|
10,36,New business start ups each year,383,41,136,36,8,2,4,25,-1,0,0,0,128-128-128,0-0-0,|20|B|128-128-128
1,37,36,33,0,4,0,13,0,0,0,-1--1--1,,1|(562,56)|
10,38,New contacts per customer served,413,117,125,36,8,2,16,25,-1,0,0,0,128-128-128,0-0-0,|20|B|128-128-128
1,39,38,9,0,16,0,13,0,0,0,-1--1--1,,1|(607,150)|
10,40,Effect of price on requests,363,676,110,36,8,2,7,25,-1,0,0,0,128-128-128,0-0-0,|20|B|128-128-128
10,41,Experienced staff,1413,944,100,47,3,3,5,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
1,42,41,12,0,5,43,13,8,0,0,-1--1--1,|20||0-0-0,1|(1269,864)|
10,43,New staff,911,952,100,48,3,2,5,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
1,44,43,12,0,5,43,13,8,0,0,-1--1--1,|20||0-0-0,1|(1053,868)|
10,45,Fraction experienced,1651,809,80,36,8,3,5,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
1,46,45,14,1,5,32,13,8,0,0,-1--1--1,|20||0-0-0,1|(1699,757)|
1,47,41,45,1,5,43,13,8,0,0,-1--1--1,|20||0-0-0,1|(1582,906)|
1,48,12,45,1,5,45,13,8,0,0,-1--1--1,|20||0-0-0,1|(1466,852)|
12,49,0,915,576,28,19,8,4,2,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
(B1)
12,50,0,1363,170,29,19,8,4,1,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
(R1)
12,51,0,1165,320,28,19,8,4,3,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
(B2)
12,52,0,634,165,28,19,8,4,4,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
(B3)
10,53,Quit rate,1145,1016,64,18,8,3,6,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
1,54,53,41,1,6,45,13,8,0,0,-1--1--1,|20||0-0-0,1|(1287,1010)|
1,55,41,53,1,8,0,13,0,0,0,-1--1--1,,1|(1241,942)|
10,56,Fraction exp quitting per month,714,845,122,36,8,3,6,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
1,57,56,53,1,6,43,13,8,0,0,-1--1--1,|20||0-0-0,1|(947,1038)|
1,58,16,56,1,6,43,13,8,0,0,-1--1--1,|20||0-0-0,1|(787,765)|
10,59,Gaining experience rate,1645,1008,114,36,8,2,16,27,-1,0,0,0,128-128-128,0-0-0,|20|B|128-128-128
1,60,59,41,0,16,0,13,0,0,0,-1--1--1,,1|(1531,977)|
12,61,0,1154,941,29,19,8,4,6,24,-1,0,0,0,0-0-0,0-0-0,|20|B|0-0-0
(R2)
10,62,Eff of workload on productivity,1357,660,116,35,8,3,1,16,-1,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
1,63,62,10,1,1,0,13,1,0,0,255-0-0,|18||0-0-0,1|(1424,607)|
1,64,16,62,1,1,0,13,1,0,0,255-0-0,|18||0-0-0,1|(1253,697)|
10,65,Contacts,727,314,52,19,8,3,1,16,-1,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
1,66,65,4,1,1,0,0,1,64,0,255-0-0,|18||0-0-0,1|(718,367)|
10,67,Requests per contact,548,521,78,35,8,3,2,16,-1,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
1,68,67,4,0,2,0,0,0,64,0,-1--1--1,,1|(650,482)|
1,69,6,67,1,3,0,0,0,0,0,-1--1--1,,1|(738,357)|
1,70,7,67,0,4,0,0,0,0,0,-1--1--1,,1|(487,440)|
1,71,8,67,1,2,0,0,0,0,0,-1--1--1,,1|(589,609)|
10,72,New contacts from advertising,562,233,117,35,8,3,1,16,-1,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
1,73,72,65,0,1,0,0,0,0,0,-1--1--1,,1|(654,278)|
1,74,9,65,1,1,0,0,1,0,0,255-0-0,|18||0-0-0,1|(761,242)|
1,75,40,67,0,7,0,0,0,64,0,-1--1--1,,1|(450,602)|
10,76,Effect of workload on quality,924,854,117,33,8,2,8,0,-1,0,0,0
1,77,76,30,0,8,0,0,0,64,0,-1--1--1,,1|(931,807)|
\\\---/// Sketch information - do not modify anything except names
V300  Do not put anything below this section - it will be ignored
*Parameter Screen
$192-192-192,0,Comic Sans MS|18||0-0-0|0-0-0|0-0-255|-1--1--1|-1--1--1|96,96,5,0
12,1,0,610,121,110,19,0,4,0,18,-1,0,0,0,0-0-0,0-0-0,|14|B|0-128-0
Policy Parameters:
10,2,Time to gain experience,991,218,77,35,8,3,0,16,-1,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
12,3,0,663,313,196,19,0,4,0,18,-1,0,0,0,0-0-0,0-0-0,|14|B|0-128-0
Scenario Parameters and Effects
10,4,New contacts per customer served,557,400,107,35,8,3,0,16,-1,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
10,5,New contacts from advertising,888,395,117,35,8,3,0,16,-1,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
10,6,Time to fill vacancy,801,212,70,35,8,3,0,16,-1,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
10,7,State supported positions,575,208,99,35,8,3,0,16,-1,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
12,8,0,968,41,324,23,3,4,0,48,-1,0,0,0,0-0-0,0-0-0,Capitals|18|B|0-0-0
GORA Simulation Control
12,9,0,717,660,254,19,0,4,0,18,-1,0,0,0,0-0-0,0-0-0,|14|B|0-128-0
Indicators (Click, then press graph button)
10,10,Backlog of requests,532,776,72,35,8,2,0,16,-1,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
10,11,Total staff,1033,788,85,17,8,2,0,16,-1,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
10,12,Workload ratio,544,953,66,35,8,2,0,16,-1,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
10,13,Quality of work,836,953,71,35,8,2,0,16,-1,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
10,14,Service delivery delay,1485,941,106,35,8,2,0,16,-1,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
10,15,Normal productivity,1214,217,72,35,8,3,0,16,-1,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
10,16,Productivity,1120,948,88,50,8,130,0,16,-1,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
12,17,0,1007,127,281,53,8,132,0,50,-1,0,0,0,0-0-0,0-0-0,Capitals|14|B|0-128-0
Press 'Set', click on a parameter, change it, press return, name the run, press 'Run'
10,18,Fraction experienced,1291,779,80,35,8,2,0,16,-1,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
10,19,Average completions per year,787,783,132,35,8,2,0,16,-1,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
10,20,Market penetration,1541,778,78,35,8,2,0,16,-1,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
10,21,Price switch,1535,221,57,26,8,130,9,19,-1,0,0,0,128-128-128,0-0-0,|18|B|128-128-128
10,22,"Price (fixed)",1391,220,43,28,8,131,0,16,-1,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
10,23,Eff of workload on productivity,1148,395,124,35,8,2,0,17,-1,0,0,0,128-128-128,0-0-0,|18|B|128-128-128
10,24,Effect of delivery delay on requests,1153,512,119,35,8,2,0,17,-1,0,0,0,128-128-128,0-0-0,|18|B|128-128-128
10,25,Effect of experience on productivity,1417,396,135,35,8,2,0,17,-1,0,0,0,128-128-128,0-0-0,|18|B|128-128-128
10,26,Effect of mkt saturation on requests,561,515,144,35,8,2,0,17,-1,0,0,0,128-128-128,0-0-0,|18|B|128-128-128
10,27,Effect of quality on requests,869,507,110,35,8,2,0,17,-1,0,0,0,128-128-128,0-0-0,|18|B|128-128-128
10,28,Effect of price on requests,1421,513,120,35,8,2,0,17,-1,0,0,0,128-128-128,0-0-0,|18|B|128-128-128
\\\---/// Sketch information - do not modify anything except names
V300  Do not put anything below this section - it will be ignored
*Graph: Backlog and staff
$192-192-192,0,Times New Roman|12||0-0-0|0-0-0|0-0-255|-1--1--1|-1--1--1|96,96,5,0
12,1,28246520,611,305,483,265,3,188,0,0,1,0,0,0
BACKLOG_AND_STAFF
\\\---/// Sketch information - do not modify anything except names
V300  Do not put anything below this section - it will be ignored
*Graph: Indicators
$192-192-192,0,Times New Roman|12||0-0-0|0-0-0|0-0-255|-1--1--1|-1--1--1|96,96,5,0
12,1,28705272,623,308,484,269,3,188,0,0,1,0,0,0
INDICATORS
\\\---/// Sketch information - do not modify anything except names
V300  Do not put anything below this section - it will be ignored
*Workload
$192-192-192,0,Comic Sans MS|16||0-0-0|0-0-0|0-0-255|-1--1--1|-1--1--1|96,96,5,0
10,1,Backlog of requests,886,470,91,52,3,3,0,56,0,0,0,0,0-0-0,0-0-0,Comic Sans MS|18|B|0-0-0
12,2,48,576,473,15,15,8,3,0,56,-1,0,0,0,0-0-0,0-0-0,Comic Sans MS|18|B|0-0-0
1,3,5,1,4,0,0,22,0,0,0,-1--1--1,,1|(736,469)|
1,4,5,2,100,0,0,22,0,0,0,-1--1--1,,1|(623,469)|
11,5,48,666,469,11,15,34,3,0,0,1,0,0,0
10,6,Incoming requests,666,519,55,35,40,3,0,56,-1,0,0,0,0-0-0,0-0-0,Comic Sans MS|18|B|0-0-0
10,7,Workload ratio,855,773,61,31,8,131,2,56,0,0,0,0,0-0-0,0-0-0,Comic Sans MS|18|B|0-0-0
1,8,1,7,1,2,0,0,0,64,0,-1--1--1,,1|(897,615)|
10,9,Quality of work,608,761,63,35,8,3,2,56,0,0,0,0,0-0-0,0-0-0,Comic Sans MS|18|B|0-0-0
1,10,7,9,1,2,0,0,0,64,0,-1--1--1,,1|(752,789)|
10,11,New contacts from word of mouth,865,183,117,35,8,3,1,56,0,0,0,0,0-0-0,0-0-0,Comic Sans MS|18|B|0-0-0
10,12,Effect of quality on requests,455,615,103,35,8,3,2,56,0,0,0,0,0-0-0,0-0-0,Comic Sans MS|18|B|0-0-0
1,13,9,12,1,2,0,0,0,64,0,-1--1--1,,1|(495,714)|
10,14,New contacts per customer served,534,53,107,35,8,3,1,56,0,0,0,0,0-0-0,0-0-0,Comic Sans MS|18|B|0-0-0
10,15,New contacts from advertising,391,186,102,40,8,131,1,56,0,0,0,0,0-0-0,0-0-0,Comic Sans MS|18|B|0-0-0
1,16,15,57,1,1,0,0,1,64,0,255-0-0,|16||0-0-0,1|(481,235)|
1,17,11,57,1,1,0,0,1,64,0,255-0-0,|16||0-0-0,1|(619,203)|
1,18,14,11,0,1,0,0,1,64,0,255-0-0,|16||0-0-0,1|(692,115)|
1,19,12,58,1,2,0,0,0,64,0,-1--1--1,,1|(492,463)|
12,20,48,1258,467,15,15,8,3,0,56,-1,0,0,0,0-0-0,0-0-0,Comic Sans MS|18|B|0-0-0
1,21,23,20,4,0,0,22,0,0,0,-1--1--1,,1|(1170,465)|
1,22,23,1,100,0,0,22,0,0,0,-1--1--1,,1|(1026,465)|
11,23,48,1087,465,11,15,34,3,0,0,1,0,0,0
10,24,Completions,1087,515,75,35,40,131,0,56,-1,0,0,0,0-0-0,0-0-0,Comic Sans MS|18|B|0-0-0
10,25,Average completions per year,1196,233,91,53,3,3,1,56,0,0,0,0,0-0-0,0-0-0,Comic Sans MS|18|B|0-0-0
1,26,23,25,1,1,0,0,1,64,0,255-0-0,|16||0-0-0,1|(1194,342)|
1,27,25,11,1,1,0,0,1,64,0,255-0-0,|16||0-0-0,1|(1059,176)|
10,28,Productivity,1237,618,70,35,8,131,0,56,0,0,0,0,0-0-0,0-0-0,Comic Sans MS|18|B|0-0-0
1,29,28,24,1,0,0,0,0,64,0,-1--1--1,,1|(1164,562)|
10,30,Normal workload,759,646,54,35,8,3,2,56,0,0,0,0,0-0-0,0-0-0,Comic Sans MS|18|B|0-0-0
1,31,30,7,0,2,0,0,0,64,0,-1--1--1,,1|(803,705)|
10,32,Effect of price on requests,304,519,120,35,8,2,6,56,-1,0,0,0,0-0-0,0-0-0,Comic Sans MS|18|B|0-0-0
1,33,32,58,1,6,0,0,0,64,0,-1--1--1,,1|(435,390)|
10,34,Service delivery delay,1047,330,98,35,8,3,3,56,0,0,0,0,0-0-0,0-0-0,Comic Sans MS|18|B|0-0-0
1,35,1,34,1,3,0,0,0,64,0,-1--1--1,,1|(1023,389)|
10,36,Normal productivity,1420,579,72,35,8,3,2,56,0,0,0,0,0-0-0,0-0-0,Comic Sans MS|18|B|0-0-0
1,37,36,28,0,2,0,0,0,64,0,-1--1--1,,1|(1334,596)|
10,38,Effect of delivery delay on requests,823,282,111,35,8,3,3,56,0,0,0,0,0-0-0,0-0-0,Comic Sans MS|18|B|0-0-0
1,39,34,38,1,3,0,0,0,64,0,-1--1--1,,1|(984,283)|
1,40,38,58,1,3,0,0,0,64,0,-1--1--1,,1|(690,298)|
1,41,42,7,0,2,0,0,0,0,0,-1--1--1,,1|(953,684)|
10,42,Total staff,1027,620,85,17,8,2,0,56,-1,0,0,0,0-0-0,0-0-0,Comic Sans MS|18|B|0-0-0
1,43,42,24,1,0,0,0,0,64,0,-1--1--1,,1|(1063,559)|
10,44,Effect of experience on productivity,1287,854,135,35,8,2,5,56,-1,0,0,0,0-0-0,0-0-0,Comic Sans MS|18|B|0-0-0
1,45,44,28,1,5,0,0,0,0,0,-1--1--1,,1|(1286,721)|
10,46,Market penetration,1163,94,70,35,8,3,4,24,0,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
10,47,New business start ups each year,1542,95,117,35,8,3,4,24,0,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
1,48,47,46,0,4,0,0,0,64,0,-1--1--1,,1|(1335,94)|
10,49,Effect of mkt saturation on requests,834,75,136,35,8,3,4,24,0,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
1,50,46,49,1,4,0,0,0,64,0,-1--1--1,,1|(1039,63)|
1,51,49,58,1,4,0,0,0,64,0,-1--1--1,,1|(659,230)|
1,52,25,46,1,4,0,0,0,64,0,-1--1--1,,1|(1202,138)|
10,53,Eff of workload on productivity,1095,734,116,35,8,3,2,24,0,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
1,54,7,53,0,2,0,0,0,64,0,-1--1--1,,1|(940,759)|
1,55,53,28,0,2,0,0,0,64,0,-1--1--1,,1|(1160,680)|
1,56,23,34,1,3,0,0,0,64,0,-1--1--1,,1|(1095,397)|
10,57,Contacts,533,281,52,19,8,3,1,24,0,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
10,58,Requests per contact,647,352,78,35,8,3,1,24,0,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
1,59,58,5,1,1,0,0,0,64,0,-1--1--1,,1|(656,412)|
1,60,57,5,1,1,0,0,1,64,0,255-0-0,|16||0-0-0,1|(553,347)|
10,61,Effect of workload on quality,396,819,116,35,8,3,7,24,0,0,0,0,0-0-0,0-0-0,|18|B|0-0-0
1,62,61,9,0,7,0,0,0,64,0,-1--1--1,,1|(521,785)|
\\\---/// Sketch information - do not modify anything except names
V300  Do not put anything below this section - it will be ignored
*Staff
$192-192-192,0,Times New Roman|12||0-0-0|0-0-0|0-0-255|-1--1--1|-1--1--1|96,96,75,0
10,1,Total staff,484,297,85,25,8,3,0,43,0,0,0,0,0-0-255,0-0-0,Comic Sans MS|18||0-0-255
10,2,New staff,367,476,92,44,3,3,0,43,0,0,0,0,0-0-255,0-0-0,Comic Sans MS|18||0-0-255
10,3,Experienced staff,780,475,121,47,3,3,0,43,0,0,0,0,0-0-255,0-0-0,Comic Sans MS|18||0-0-255
1,4,6,3,4,0,0,22,1,0,0,0-0-255,|12||0-0-0,1|(610,475)|
1,5,6,2,100,0,0,22,1,0,0,0-0-255,|12||0-0-0,1|(499,475)|
11,6,492,551,475,11,15,34,3,0,1,1,0,0,0,0-0-255,0-0-0,|12||0-0-0
10,7,Gaining experience rate,551,532,91,42,40,131,0,43,-1,0,0,0,0-0-255,0-0-0,Comic Sans MS|18||0-0-255
12,8,48,76,473,10,8,0,3,0,43,-1,0,0,0,0-0-255,0-0-0,Comic Sans MS|18||0-0-255
1,9,11,2,4,0,0,22,1,0,0,0-0-255,|12||0-0-0,1|(231,475)|
1,10,11,8,100,0,0,22,1,0,0,0-0-255,|12||0-0-0,1|(126,475)|
11,11,48,177,475,11,15,34,3,0,1,1,0,0,0,0-0-255,0-0-0,|12||0-0-0
10,12,Hiring rate,177,513,87,25,40,3,0,43,-1,0,0,0,0-0-255,0-0-0,Comic Sans MS|18||0-0-255
12,13,48,1135,475,10,8,0,3,0,43,-1,0,0,0,0-0-255,0-0-0,Comic Sans MS|18||0-0-255
1,14,16,13,4,0,0,22,1,0,0,0-0-255,|12||0-0-0,1|(1056,476)|
1,15,16,3,100,0,0,22,1,0,0,0-0-255,|12||0-0-0,1|(933,476)|
11,16,48,977,476,11,15,34,3,0,1,1,0,0,0,0-0-255,0-0-0,|12||0-0-0
10,17,Quit rate,977,516,75,25,40,3,0,43,-1,0,0,0,0-0-255,0-0-0,Comic Sans MS|18||0-0-255
1,18,2,7,1,0,0,0,1,64,0,0-0-255,|12||0-0-0,1|(395,583)|
1,19,2,1,0,0,0,0,1,64,0,0-0-255,|12||0-0-0,1|(427,382)|
1,20,3,1,0,0,0,0,1,64,0,0-0-255,|12||0-0-0,1|(619,379)|
10,21,Effect of experience on productivity,863,133,165,44,8,3,2,43,0,0,0,0,0-0-255,0-0-0,Comic Sans MS|18||0-0-255
1,22,3,17,1,0,0,0,1,64,0,0-0-255,|12||0-0-0,1|(852,571)|
10,23,Fraction exp quitting per month,1265,576,143,44,8,3,0,43,0,0,0,0,0-0-255,0-0-0,Comic Sans MS|18||0-0-255
10,24,Time to gain experience,599,689,135,18,0,3,0,43,0,0,0,0,0-0-255,0-0-0,Comic Sans MS|18||0-0-255
1,25,24,7,0,0,0,0,1,64,0,0-0-255,|12||0-0-0,1|(580,629)|
10,26,Vacancies,215,332,57,18,0,3,1,43,0,0,0,0,0-0-255,0-0-0,Comic Sans MS|18||0-0-255
1,27,1,26,1,1,0,0,1,64,0,0-0-255,|12||0-0-0,1|(343,295)|
1,28,26,11,1,1,0,0,1,64,0,0-0-255,|12||0-0-0,1|(171,393)|
10,29,Time to fill vacancy,197,665,111,18,0,3,1,43,0,0,0,0,0-0-255,0-0-0,Comic Sans MS|18||0-0-255
1,30,29,12,1,1,0,0,1,64,0,0-0-255,|12||0-0-0,1|(159,599)|
10,31,Staff sought,127,193,59,44,8,2,1,43,-1,0,0,0,0-0-255,0-0-0,Comic Sans MS|18||0-0-255
1,32,31,26,0,1,0,0,1,64,0,0-0-255,|12||0-0-0,1|(174,269)|
1,33,23,17,1,0,0,0,1,64,0,0-0-255,|12||0-0-0,1|(1105,575)|
10,34,Fraction experienced,768,279,97,44,8,3,2,43,0,0,0,0,0-0-255,0-0-0,Comic Sans MS|18||0-0-255
1,35,3,34,1,2,0,0,1,64,0,0-0-255,|12||0-0-0,1|(779,388)|
1,36,1,34,1,2,0,0,1,64,0,0-0-255,|12||0-0-0,1|(608,284)|
1,37,34,21,1,2,0,0,1,64,0,0-0-255,|12||0-0-0,1|(821,217)|
10,38,Workload ratio,1167,384,84,44,8,2,1,43,-1,0,0,0,0-0-255,0-0-0,Comic Sans MS|18||0-0-255
1,39,38,23,1,1,0,0,1,0,0,0-0-255,|12||0-0-0,1|(1223,465)|
\\\---/// Sketch information - do not modify anything except names
V300  Do not put anything below this section - it will be ignored
*Pricing and Staff Sought
$192-192-192,0,Comic Sans MS|18||0-0-0|0-0-0|0-0-255|-1--1--1|-1--1--1|96,96,5,0
10,1,Backlog of requests,1121,151,100,48,3,2,0,40,-1,0,0,0,0-0-0,0-0-0,Comic Sans MS|18||0-0-0
10,2,Normal workload,1324,167,71,44,8,3,0,40,-1,0,0,0,0-0-0,0-0-0,Comic Sans MS|18||0-0-0
10,3,Desired staff,1212,465,78,18,0,3,0,42,0,0,0,0,0-0-0,0-0-0,Comic Sans MS|18||255-0-0
10,4,Price,657,169,31,19,0,3,1,59,0,0,0,0,255-0-0,0-0-0,Comic Sans MS|18|B|255-0-0
10,5,Average income,553,416,92,47,3,3,1,43,0,0,0,0,255-0-0,0-0-0,Comic Sans MS|18||255-0-0
10,6,Completions,334,487,105,25,8,2,3,43,-1,0,0,0,255-0-0,0-0-0,Comic Sans MS|18||255-0-0
1,7,4,5,1,1,0,0,1,64,0,255-0-0,|12||0-0-0,1|(574,261)|
1,8,6,5,0,3,0,0,1,64,0,255-0-0,|12||0-0-0,1|(429,455)|
10,9,Salary,358,599,38,18,0,3,3,43,0,0,0,0,255-0-0,0-0-0,Comic Sans MS|18||255-0-0
10,10,Extra staff supportable,641,571,95,44,8,3,1,43,0,0,0,0,255-0-0,0-0-0,Comic Sans MS|18||255-0-0
10,11,Supportable staff,933,673,96,44,8,3,0,42,0,0,0,0,0-0-0,0-0-0,Comic Sans MS|18||255-0-0
1,12,5,10,0,1,0,0,1,64,0,255-0-0,|12||0-0-0,1|(593,488)|
1,13,10,11,0,1,0,0,1,64,0,255-0-0,|12||0-0-0,1|(779,619)|
1,14,9,10,0,3,0,0,1,64,0,255-0-0,|12||0-0-0,1|(464,588)|
10,15,State supported positions,480,692,128,44,8,3,0,43,-1,0,0,0,255-0-0,0-0-0,Comic Sans MS|18||255-0-0
1,16,15,11,0,0,0,0,1,64,0,255-0-0,|12||0-0-0,1|(715,682)|
10,17,Staff sought,1230,667,74,18,0,3,0,42,0,0,0,0,0-0-0,0-0-0,Comic Sans MS|18||255-0-0
1,18,3,17,0,0,0,0,1,64,0,255-0-0,|12||0-0-0,1|(1219,559)|
1,19,11,17,0,0,0,0,1,64,0,255-0-0,|12||0-0-0,1|(1085,670)|
1,20,1,3,0,0,0,0,0,64,0,-1--1--1,,1|(1168,316)|
1,21,2,3,0,0,0,0,0,64,0,-1--1--1,,1|(1265,322)|
10,22,Effect of price on requests,405,68,140,44,8,3,2,43,0,0,0,0,255-0-0,0-0-0,Comic Sans MS|18||255-0-0
1,23,4,22,1,2,0,0,1,64,0,255-0-0,|12||0-0-0,1|(501,140)|
10,24,Time,673,837,53,25,8,2,4,43,-1,0,0,0,255-0-0,0-0-0,Comic Sans MS|18||255-0-0
1,25,24,11,0,4,0,0,1,64,0,255-0-0,|12||0-0-0,1|(781,768)|
10,26,Averaging time for income,846,311,139,59,8,3,2,43,0,0,0,0,255-0-0,0-0-0,Comic Sans MS|18||255-0-0
1,27,26,5,0,2,0,0,1,64,0,255-0-0,|12||0-0-0,1|(682,369)|
10,28,Fraction of income for salaries,896,448,100,60,8,3,3,43,0,0,0,0,255-0-0,0-0-0,Comic Sans MS|18||255-0-0
1,29,28,10,0,3,0,0,1,64,0,255-0-0,|12||0-0-0,1|(770,508)|
10,30,Price switch,797,240,71,36,8,2,9,3,-1,0,0,0,128-128-128,0-0-0,|18||128-128-128
1,31,30,4,0,9,0,0,0,0,0,-1--1--1,,1|(713,197)|
10,32,"Price (variable)",399,235,110,37,8,130,9,3,-1,0,0,0,128-128-128,0-0-0,|18||128-128-128
1,33,32,4,0,9,0,0,0,0,0,-1--1--1,,1|(560,193)|
10,34,"Price (fixed)",869,108,71,36,8,2,9,3,-1,0,0,0,128-128-128,0-0-0,|18||128-128-128
1,35,34,4,0,9,0,0,0,0,0,-1--1--1,,1|(749,142)|
\\\---/// Sketch information - do not modify anything except names
V300  Do not put anything below this section - it will be ignored
*Variable pricing
$192-192-192,0,Times New Roman|12||0-0-0|0-0-0|0-0-255|-1--1--1|-1--1--1|96,96,75,0
10,1,"Price (variable)",607,337,92,55,3,3,0,40,0,0,0,0,255-0-0,0-0-0,Comic Sans MS|18||255-0-0
12,2,48,608,121,13,11,0,3,0,40,-1,0,0,0,255-0-0,0-0-0,Comic Sans MS|18||255-0-0
1,3,5,1,4,0,0,22,0,0,0,-1--1--1,,1|(609,247)|
1,4,5,2,100,0,0,22,0,0,0,-1--1--1,,1|(609,161)|
11,5,48,609,201,15,11,33,3,0,0,4,0,0,0
10,6,chng in price,681,201,57,29,40,3,0,40,-1,0,0,0,255-0-0,0-0-0,Comic Sans MS|18||255-0-0
10,7,Workload ratio,1104,177,84,44,8,2,0,40,-1,0,0,0,128-128-128,0-0-0,Comic Sans MS|18||255-0-0
10,8,Indicated chng in price,897,163,65,56,72,3,0,40,0,0,0,0,255-0-0,0-0-0,Comic Sans MS|18||255-0-0
1,9,7,8,0,0,0,0,0,64,0,-1--1--1,,1|(1000,169)|
1,10,8,6,0,0,0,0,0,64,0,-1--1--1,,1|(793,180)|
1,11,1,6,1,0,0,0,0,64,0,-1--1--1,,1|(713,281)|
10,12,Initiate pricing policy,1072,341,119,44,8,3,0,40,0,0,0,0,0-0-0,0-0-0,Comic Sans MS|18||255-0-0
1,13,12,6,0,0,0,0,0,64,0,-1--1--1,,1|(855,263)|
10,14,Time,832,340,53,25,8,2,0,40,-1,0,0,0,128-128-128,0-0-0,Comic Sans MS|18||128-128-128
1,15,14,6,0,0,0,0,0,64,0,-1--1--1,,1|(765,279)|
10,16,Initial Price,720,503,68,19,0,3,0,40,0,0,0,0,0-0-0,0-0-0,Comic Sans MS|18||0-0-0
10,17,Price,369,604,32,19,0,3,0,56,0,0,0,0,255-0-0,0-0-0,Comic Sans MS|18|B|255-0-0
1,18,1,17,0,0,0,0,0,64,0,-1--1--1,,1|(477,481)|
10,19,"Price (fixed)",181,341,89,41,8,3,0,40,0,0,0,0,0-0-0,0-0-0,Comic Sans MS|18||0-0-0
1,20,19,17,0,0,0,0,0,64,0,-1--1--1,,1|(276,476)|
10,21,Price switch,364,811,92,25,8,3,0,40,0,0,0,0,0-0-0,0-0-0,Comic Sans MS|18||0-0-0
1,22,21,17,0,0,0,0,0,64,0,-1--1--1,,1|(365,712)|
1,23,16,1,0,0,0,0,0,0,1,-1--1--1,,1|(680,445)|
1,24,21,1,0,0,0,0,0,0,1,-1--1--1,,1|(472,596)|
///---\\\
:GRAPH BACKLOG_AND_STAFF
:TITLE Backlog and Staff
:X-DIV 4
:WIDTH 7
:HEIGHT 4.5
:NO-LEGEND 2
:MAX-POINTS 2000
:SCALE
:VAR Backlog of requests
:LINE-WIDTH 2
:SCALE
:VAR Total staff
:LINE-WIDTH 2
:SCALE
:VAR Fraction experienced
:LINE-WIDTH 2
:SCALE
:VAR Workload ratio
:LINE-WIDTH 2
:SCALE
:VAR Average completions per year
:Y-MIN 0
:Y-MAX 400000
:LINE-WIDTH 2

:GRAPH INDICATORS
:TITLE Indicators
:X-DIV 4
:WIDTH 7
:HEIGHT 4.5
:NO-LEGEND 2
:SCALE
:VAR Productivity
:LINE-WIDTH 2
:SCALE
:VAR Quality of work
:LINE-WIDTH 2
:SCALE
:VAR Workload ratio
:LINE-WIDTH 2
:SCALE
:VAR Fraction exp quitting per month
:LINE-WIDTH 2
:SCALE
:VAR Service delivery delay
:LINE-WIDTH 2
:L<%^E!@
1:GORA9 use IT.vdf
1:GORA9 more staff.vdf
1:GORA9 base.vdf
9:GORA9 use IT
22:$,Dollar,Dollars,$s
22:Day,Days
22:Hour,Hours
22:Month,Months
22:Person,People,Persons
22:transaction,transactions
22:Unit,Units
22:Week,Weeks
22:Year,Years
23:0
15:0,0,0,0,0,0
19:5,0
27:2,
34:0,
4:Time
5:Workload ratio
24:0
25:48
26:48