Confidentiality is essential and critical to EAP. No records of contact are kept. Any person who voluntarily seeks out EAP support, assessment and referral services is assured that confidentiality is maintained. Even if referred by a supervisor for a work or personal concern, no information can be released without the permission of the employee.
Limits to confidentiality are:
- where there is reasonable belief that an employee's conduct places him/her or another person in imminent threat of bodily harm;
- where there is a reasonable belief to suspect that child abuse has recently been or will be committed. This includes physical, emotional and psychological abuse and neglect;
- when information is required to be disclosed by law, Executive Order, or agency work rule.