The Electronic Discussion
From the Electronic Discussion on Group Facilitation
Tue, 30 Jul 2002 16:43:44 -0700
From: Tree Bressen <tree@IC.ORG>
Subject: [GF] team-building resources, compilation
Here is the original query from Becky Schaller at Sonora Cohousing,
followed by a compilation of the suggestions people sent in response.
"Most of what I read about group facilitation seems to pertain to larger
groups and not committees. I believe that in our community, we need to pay
more attention to how the committees are working since that is where
relationships are getting strained. Because these groups are so much smaller
than the larger general meetings, they tend to be more informal which some
people really like. Does anyone recommend any resources which address
questions about how committee members can best work together?"
(1) Karen Hannan
I suggest you include "Reaching for Higher Ground in Conflict Resolution"
by Frank Dukes et al.
This isn't really a teambuilding or small group facilitation book per se,
but I think it gets to the heart of why some committee member relationships
break down and what could be done to prevent it from the "get go" (or
perhaps to fix the issues if they've already arisen). The authors have
taken a look at the whole concept of working agreements and pushed it
another notch by advocating for more explicit, deep and shared commitments
-- they encourage people to work toward not just reaching common ground,
but "higher" ground. The book offers practical "steps" or things to do in
a range of situations and back it up with great demonstration
(2) Robin Gast
More Than 50 Ways to Build Team Consensus by R. Bruce Williams was
recommended to me through this discussion group a few months ago when I was
searching for a team building exercise. I have done at least one of the
exercises in the book with great success (IMHO). It is currently out of
print but can be found on the internet.
(3) Kimberley Ann Klint
"Essential Elements of Facilitation" by Priest, Gass, and Gillis. I think
it is now out of print in most places, but I hear it is coming back in a
new edition soon.
(4) Jeffrey H. Goldberg
The work that I do is mostly team building related, and is primarily
experiential in nature. The resoureces that I keep going back to interms of
books is anything written by Karl Rohnke, and specific books are Islands of
Healing,, Processing the Adventure Experience, and A Manual for Group
Facilitators (by the Center for Conflict Resolution).
* * *
The other items people sent in were recommendations of standard
facilitation material which they thought would also be applicable to
team-building: Dynamic Facilitation as taught by Jim Rough, Sam Kaner's
book on Participatory Decision-Making, and the work of Chris Argyris.
By the way, while A Manual for Group Facilitators (mentioned in #4 above)
was originally published by the Center for Conflict Resolution, it went out
of print for a long time until it was brought back a few years ago by
Fellowship for Intentional Community. It is now available through FIC
online at store.ic.org, or call 800-995-8342. (I'll also mention that FIC
would like to give the book an overhaul before its next reprint and is
searching for a volunteer to create a new cover design, so if anyone out
there knows of anyone with the talent and time to help, they can get in
contact with FIC at 800-995-8342 or email firstname.lastname@example.org.)
Date: Thu, 1 Aug 2002 07:20:16 -0400
From: Dora-Lynn Davies <ddavies@BMTS.COM>
Another little handbook that may be helpful is called Team Work and can be
purchased from Goal QPC.
Date: Fri, 9 Aug 2002 07:35:48 +0200
From: Jon Jenkins <email@example.com>
I believe that the best book on teambuilding dynamics is Katzenbach and
Smith's "Wisdom of Teams".
Date: Sun, 18 Aug 2002 14:51:14 -0400
From: Jo Nelson <jnelson@ICACAN.CA>
Bruce Williams' book "More than 50 Ways to Build Team Consensus" can be
bought through ICA Associates at <www.icacan.ca>. We use it extensively in
our own work, recommend it to our trainees, and I believe we still have some
A previous compilation of unknown date:
Several weeks ago I asked for information on team building. I received many responses. The complete list of reponses follows.
Thanks, Rose Wentz firstname.lastname@example.org
Team building training and consulting is part of what I do.
Please email me your address and I will send you my brochure, etc.
1300 Quarter Horse Trail
Santa Maria, CA 93455
If you're interested in the emotional component of team building, etc. I
invite you to visit our Web site (http://www.webcom.com/hrtmath). Until you
address individuals' reactions to others, the task, and the process,
learning, as well as leadership, will be deminished.
Our process is foundational: tools to self-manage reactions and unleash
creativity, enhance communication, manifest core values in the midst of
challenge and change, improve decision making and problem solving and
promote well-being. Our Web site gives details how these outcomes are
achieved and documents our physiological and psychological research the
supports the tools/techniques we've developed.
Kim Allen P.O. Box 1463 408-338-8700
Institute of HeartMath 14700 West Park Ave. 408-338-9861 fax
A nonprofit corporation Boulder Creek, CA 95006 hrtmath@zNET.com
Received: (from gough@localhost)
I can send you some information if y ou will send me your address. Most
of our clients use the team courses as part of an intervention for
implementing qulaity in there organizations. We could possible arrange
for him to attend one of these sessions.
For team training I recommend that you contact Bill McGrane of the
McGrane Self-Esteem Institute. He has been conducting team training as
well as programs on comunications, self-esteem, motivation etc. for a
Bill can be reached at
McGrane Self-Esteem Institute
P.O. Box 17406
Covington, KY 41017
For the kind of need you identified, I suggest checking in Zenger Millers
Team Leadership and Team Effectiveness programs. I'm not sure how large a
company you are representing, or where you are geographically, but Zenger
Miller has partnerships with community colleges across the country that help
to make Zenger Miller's high quality programs available to smaller companies
(less than 500 employees) in a more cost effective manner. If you are a
smaller company, check with your local community college to see if they are a
partner. Or, you can call the Zenger Miller Education and Economic
Development Office in Dallas, Texas. The VP & Executive Director is (Mr.)
Terry Crist. His number is 214-490-4922. If you leave a detailed message, he
will be sure to forward it to the right place for a helpful response. Tell
him that I suggested you call. If you are from a larger company, Zenger
Miller is still worth a look (you may even be able to use the partner network
for a pilot run before you make a full commitment). E-mail me back if you
have any questions I can help with. I am a certified trainer with Zenger
Miller and I have worked as part of the partner network for the last few
years providing training through a community college in Vermont.
From Frank Bell
I have found the Personal Profile System and its sister instrument,
the Interactive Personal Profile System published by Carlson Learning
to very efffective in guiding persons to identify their individual
strengths and weaknesses and developing strategies for blending
blending and compensating for them. The instruments are easy to
administer, can be scored by the participants, and very credible to
participants. They also have been extensively validated.
You might want to take a look at Orchestrating Team Performance from Tracom.
It is a reseached based program that focuses on developing the team leader.
Their research shows that high performance teams are usually led by someone
who can manage the relationships, methods, and has develop specific team
leadership skills. In addition to learning the "how to", before a leaer can be
expected to improve team performance, he or she must know what skills the
team currently possess. Coupled with the program is a team performance
survey that provides the answers. Their research also indicates that teams
have different phases of evelopment, with different leadeship skills required
at each state. The survey which is filled out by all team members including
the leader, gives a clear indication of which of the three stages the team is
What's nice about OTP is that other programs force you to buy the whole
package, and OTP allows you to take only the training your people need. If
you would like a brochure, please send me your fax number, and I'll send you
an overview, and a white paper on team leader development.
Bob VeVerka, PROFESSIONAL LEARNING SYSTEMS
Our "The Path of Dialogue" or "People Skills" training
programs might work. Need more information before a recommendation or
320 West Lloyd Street
Pensacola, Florida 32501
Voice 904-435-1000 Fax 904-432-7401
"The Path to Organizational Vitality"
Best leadership training I've found is from Dr. Beverly Smallwood with
Smallwood and Associates. Phone number: 601-264-0890. Email:
Ideas for teambuilding, focussing on maximizing individual members & their
relationship with the team:
We at Human Synergistics have been helping teams for 25 years -- you may know
us by the Desert Survival Situation, our most popular survival simulation.
Our simulations help you to:
Achieve greater cooperation among team members;
Improve planning and goal setting;
Enhance team productivity;
Encourage participation and commitment in work teams;
Increase the quality of decisions;
Work together toward effective solutions.
These hands-on exercises present your teams (intact or ad hoc) with either a
survival situation or a business-related situation. They are designed to draw
out interpersonal skills like: listening to others, supporting their efforts
to do well, differing with others when necessary in a manner that is
constructive, and participating in group discussion, and rational skills like:
analyzing the situation at hand, identifying objectives, considering
alternative strategies, and discussing adverse consequences.
The survival and business simulations encourage leadership and innovation and
are memorable, hands-on, interactive, and inexpensive. We also produce a
diagnostic instrument called the Group Styles Inventory (GSI) that measures
how the team's members felt they worked together. The GSI identifies the
thinking and behavioral "styles" of the group, e.g., competitive, avoidant,
dependent, affiliative, etc. All of our diagnostic instruments are
scientifically valid and reliable.
If you'd like more information, please feel free to contact me. Also, feel
free to include my contact information in your summary posting for others!
Thanks for your interest!
Human Synergistics International
39819 Plymouth Rd., Plymouth, MI, 48170
tel: 800/622-7584 313/459-1030 fax: 313/459-5557
I'm not sure if you are looking for an off-the-shelf program or something more
tailored to your needs, but I thought I would offer the name of an
organization we use. They are called High Impact Training and our located in
Red Bank NJ. Their number is 908.219.7300. The director's name is John S.
Majeski. We have used them for a number of years to design, develop and
run programs for us with very good results.
Looking for "teambuilding training" may be a lost cause. "Teambuilding" is
an Organization Development intervention that normally takes two to three
days and involves getting the "team" aligned around a shared sense of purpose
to which they are committed in spirit. This is done by focusing on
individual visions and shared values, along with developing trust. You can't
get that from "training." If you would like to explore this more, and the
results (hard data) that we have achieved, let me know.
Duane C. Tway, Ph.D.
Consultants for Organization Response and Effectiveness (C.O.R.E.)
7022 E. Hacienda Reposo
Tucson, AZ 85715-4919
Ph 520 721-6642
Fx 520 721-1398
HRD press has a bunch of training programs (too numerous and diverse to list
here) in their current catalog. For more info., contact them at (800)
If you are looking for a canned, off the shelf program you can
delete this message now. If you are looking for someone who can develop a
program to meet the specific needs you have I might be of some assistance.
I have been doing team/group building for over 18 years now.
Lately I have been working with self-directed work teams (lately I mean
4 years). If I can be of further assistance please let me know.
Why not take a look at our best-selling 50 Activities for Team Building. We
offer a 30-day no-obligation review and it covers most if not all of the
areas you outlined. Send me an Email with your postal address and phone
number and I'll happily send you a copy.
VIMA International does a number of team building training events.
Our recently published book, LIGHT BULBS FOR LEADERS; A GUIDE BOOK FOR
LEADERS AND TEAMS is illustrative of our theory and practice.
We do workshops and work group process consultation. We also do behavioral
business simulations that allow individuals, or in tact group/teams, to learn
more about their own individual and group behaviours and set forth an action
plan for the future.
These training events really allow the person to behave as they most
naturally do, and then experience about 15 hours of debriefing, making
identifications of behaviours and dynamics and finding applicability to the
actual work situation.
I would invite you to discuss more thoroughly with me the value of these
development sessions. They fit well your major points about complexity and
the importance of the individual.
The simulations mirror complex organizational reality; our practice believes
that it is the individual who learns and team, not the organization.
Therefore we focus well on the individual's ability and responsiblity to lead
in the formation of teams.
John F. Dold
Interact Performance Systems has several excellent behavior modelling-based
training programs that are very reasonably priced. Their methodology is
outstanding, and their videos are the very best available. In particular, I
might suggest you look at the following programs:
- Interact (Interpersonal Problem Solving for managers/supervisors)
- Teamwork (Team Chartering, People Skills, Group Process Skills,
- Influence (Peer-to-peer interpersonal problem solving skills)
- Performance (Performance management skills for managers)
I used them personally at Mutual of Omaha for the last 6 years when I was
Corporate Training & Development Manager. Interact was our most popular
If you're interested in getting more information, get in touch and I can
provide greater detail.
Leadership Solutions, L.L.C.
We specialize in team development and use several assessment tools as well as
experiential (adventure-based) training. Please contact us for further
information: Louise Korver, Corporate Learning & Development, Inc., 1139
East Putnam Avenue, Riverside, CT 06878-1141 Ph 203.637.6755 Fax
You might consider putting together a training from our TEAMBOOK: 27
Exercises for Enhancing Work Groups. You can purchase the book from
I'm an authorized distributor for Carlson Learning Company.
We believe that instrumented learning is one of the most effective ways to
get people from being passive listeners to engaged learners for individual
and organizational results. The Carlson Learning Company tools are an
integral part of our tailored programs.
One of our most popular learning instruments in the Dimensions in Leadership.
The Dimension of Leadership Profile allows participants to explore
leadership from three directions: self as leader, another person as leader,
or the need for leadership in a particular situation. Once the direction is
taken, the profile guides the learner in their personal assessment in four
broad aspects --- Character, Analysis, Accomplishment and Interaction.
Finally, learners determine how they value 12 specific dimensions of
leadership --- enthusiasm, integrity, self-renewal, courage, perceiving,
judgment, performing, problem solving, team building, collaboration,
inspiring, and serving others.
This profile helps people in several ways:
discover personal leadership characteristics and values
define primary qualities they value in their leaders
develop an understanding of the leader-follower relationship
encourage acceptance of different approaches to leadership
match leadership approaches to organizational needs
recognize strengths in shared leadership
The facilitators kit comes with everything you need to administer the
program --- a facilitators manual with research data, a scripted seminar, a
highlighter, transparency masters, reproducible handouts, 2 Profiles.
Let me know if you're interested in a complete brochure and/or sample of
this distinctly, effective learning tool.
Ms. Pat Weber, Professional Strategies Inc.
Sales, Customer Satisfaction and Team Skills Programs
Try our www page for articles that unlock mysteries ...
We have used adaptations from IBM's TeamPac training for teams, which is a
set of 26 modules that follows a team from forming through to performing.
It is now done at one time but during the lifespan of a team. The Atlanta
contact we have is Mark Meredith at 404-238-2747. We have also done
extensive in group consenses facilitation methods done by the Institute of
Cultural Affairs. They do public and private training seminars. You can
reach them at their Phoenix office at 602-955-4811. I would love any info
you get back from others. Thanks and good luck!
One of the best and most complete progams I
have seen is from Tercon out of Kansas. I did not have the
opportunity to see it before we took on our project, but in hindsight
sure wished we had! Their client list includes several US agencies if
you'd like to get some references (Dept of the Army, Dept of Commerce,
Housing and Urban Development, Justice, Environmental Protection
Agency, Dept of State, and the FDA). You can reach Tercon at
Jay Terry is the CEO and Chief Consultant
North Carolina State University is two years into implementing Continuous
Quality Improvement through teamwork. We train in-house facilitators for
our teams. Two references we provide all our departments: "Team
Handbook" by Joyner and "Memory Jogger" by Joyner as well. I am looking
at other institutions curriculum and find we are all remaking the same
wheel on many or our in-house training modules. Are you looking for
information to develop your own courses, or are you trying to find referrals
for already developed courseware?
NC State Human Resources
Training & Development
Karen Kelley responded:
You might try something like Personal Insight Inventory from Insight
Consulting, Inc. in Dallas,Texas or Atlanta, Georgia. It is based from the
work of Jung, Lewin, Allport, Marston, Luscher and DeBono combined and is
an instrument which depicts behavior needs, expectations and preferences.
It is depicted through colors which makes it very easy to see how someone
likes to behave, what they expect from themselves and others and what they
need to be comfortable in their world. It's a great communication and
To add to what Karen suggested, I would recommend the Personal Profile
System, an instrument marketed by Carlson Learning Company. It too is based
on the work by Marston. The Personal Profile System provides an analysis of
understanding yourself and others in a specific environment.
The profile depicts four distinct patterns:
We have successfully used this instrument to break the ice so to speak, and
to get our teams thinking, focusing, and appreciating the differences in
personalities and behaviors of various team members.
The key is to focus on blending the different styles. I know this might
sound like a course on diversity, but it appears that your team is stuck in
the second stage of team development:
Helping your team see through the differences (strengths and weaknesses) of
each style may facilitate a growth spurt to the next stage.
Good luck on your project.
We also are placing increased emphasis on training. We've gotten
excellent results using experiential education as a corporate training
tool. We have a program "STARLIFTER ADVENTURES: The Quest for
Quality" that has gotten raves. In fact, we've been invited to
present at the Association for Experiential Education's 23rd
International Conference this fall.
We are interested in finding new benchmarking partners, within and
without the government to exchange ideas & share lessons learned with.
If you're interested, please let me know.
By the way, "we" are the C-141 System Program Office. We have
maintenance, repair, modification, and world-wide logistics support
responsibilities for the C-141 STARLIFTER.
I'll be sending the information about Odyssey Seminars and our work in
conflict resolution and mediation training as well as information about the
coaching piece. Your address is not included in the previous post; please
email it to me when convenient. Dina Beach Lynch
171 Walnut St.
Boston, MA 02122
My firm conducts team training on many of the issues you describe including
self-directed team implementation. We're located in Baltimore and we have
worked with educational institutions as well as Fortune 200 manufacturing
firms. We would be interested in talking with you to see how we could help
Mary Ann Kmetyk
Applied Performance Strategies, Inc.
I work for DDI, Development Dimensions International, a human resource
organization which specializes in selection and assessment, training
and development, and organizational change. We have dealt with
virtually everything on your list. I'd like to help you by having you
e^^mail me, or calling me at 412-257-5376, or you can access our website
on the www at <http://ddiworld.com/ddi/>. I'd be happy to help you
with additional information!!
A very comprehensive list, may need to do some prioritization of what it will
take to get teams up and running and then do some ongoing team development A
firm in New Jersey, Sherwood Consultants is doing some wonderful work in
helping organizations move to a team based structure and has excellent
customized programs that addresses the principles in the Smith and Katzenback
book Wisdom of Teams. They have also developed a team tool kit that can be
used by internal consultants, trainers , team leaders and team members to
improve their effectiveness in many areas covered in your list.
To contact Sherwood, call 201-808-1166.