Ms. Bourassa has been with the Department as principal secretary since 1985, after serving for 6 years in an office of the State Education Department. Ms. Bourassa's activities and responsibilities have evolved steadily over the years, and she currently plays an integral role in the department's administrative work and student services. In 1997 she received the University's Award for Excellence in Support Services. Students and faculty alike rely heavily on her for her knowledge, commitment, and unfailing ability to make sure that everything works the way it's supposed to. She also plays a vital role as an information resource for visitors and prospective students.