Services

CAS Computing offers a variety of services to members of the College. In addition to traditional desktop support, we offer network storage, printing, application licensing, and print management services.

Computer Classrooms and Labs
Category: Classrooms and Computer Labs
Audience:
Faculty and Staff

Learn more about Computer Classrooms

Department Shared Folders
Category:
Collaboration
Audience:
Faculty and Staff

Department shared folders are a secure and convenient way for staff members within a department to share and collaborate on documents and other files.

Learn more about Department Shared Folders

Keyserver
Category: IT Service Management/Software Distribution
Audience: Faculty and Staff

Keyserver is the software and hardware inventory system used by CAS Computing. Departments can request reports of the status of their computer inventory for planning purposes, especially helpful at the end of the budget year.

Learn more about Keyserver

PaperCut
Category:
Printing
Audience: Faculty and Staff

Papercut allows a department to monitor the use of network printers and the printing on multi-function printers (MFPs) connected to the UAlbany domain. Purchasing a Papercut license for MFPs allows for more features.

Learn more about Papercut.

Research Shared Folders
Category:
Research Support
Audience: Faculty

Research folders are a secure and convenient way for research faculty to share and collaborate on documents and other files with students in their research lab.

Learn more about Research Shared Folders

Software Support
Category:
End-Point Support
Audience:
Faculty, Staff and Graduate Students

CAS Computing provides support for various software applications. Support in this case means installation and making sure the software operates properly.

Learn more about Software Support

Support for Computers and Related Hardware
Category:
End-Point Support
Audience: Faculty, Staff and Graduate Students

Learn more about Support for Computers and Related Hardware

Hardware Purchasing
Category:
End-Point Support
Audience: Faculty and Staff

In an effort to standardize and ensure that faculty and staff hardware purchases function well with the University infrastructure, CAS Computing has created hardware recommendations.

Learn more about Hardware Purchasing

Hardware Support Standards
Category:
End-Point Support
Audience: Faculty and Staff

In an effort to maintain efficiency, reliability and security, CAS Computing Services has instituted hardware support standards.

Printing
Category:
End-Point Computing
Audience: Faculty and Staff

Network printing is configured on all networkable printers.

Learn more about Printing.

Software Catalog and Distribution
Category:
End-Point Computing
Audience: Faculty and Staff

CAS Computing uses Microsoft’s Software Center for distributing software to faculty and staff in the College. This is a project in progress and more titles will be added.

Learn more about Software.